records management specialist resume example with 9+ years of experience

Jessica Claire
Healthcare Customer Service Representative
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Healthcare Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Understanding of HIPAA, ability to learn new software quickly.

  • Budget and Records Management
  • Archival Materials
  • Customer Communication
  • Electronic Content Management
  • Microsoft Word
  • Microsoft Excel
  • Document Oversight
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Teamwork and Collaboration
  • Attention to Detail
  • Maintaining Confidentiality
Work History
Records Management Specialist, 02/2022 to Current
Caci International Inc.Dulles, VA,
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • making sure the scanned document an exact copy of the original hard copy document, per V-QMS-051206, Good Documentation practices.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Utilized Ephesoft Transact to scan and clean up project documents.
  • Verified client information by analyzing existing evidence on file.
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Developed and edited template contracts with changes in company's service lines or new development.
  • Gathered, reviewed and input True Copy Verification approval reports each day using Alfresco software
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Managed file archival and information retrievals.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Converted documents from one application to another.
  • Contacted document requestors and obtained additional information required to process document requests.'
Patient Experience Coordinator, 12/2019 to 01/2022
Common SpiritCarlisle, IA,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Taught patients and families to use at-home medical equipment.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Maintain high standards of Confidentiality to safeguard and protect Patient's Right and comply with all company and facilities policies and HIPPAA regulations.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Data Entry Specialist, 10/2013 to 11/2019
Qvc, Inc.Saint Petersburg, FL,
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Identified data entry errors and reported to necessary departments.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Drafted reports for upper management as directed.
  • Executed data verification to detect errors.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Supported multiple departments with special projects.
  • Reviewed completed work for compliance with regulations.
  • Investigate discrepancies as they arise.
  • review and file documents using internal systems and email.

Inventory Clerk, 01/2013 to 09/2013
SonocoPortland, IN,
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained inventory count, tracked usage and documented variances.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Verified contents of inventory loads against Bills of Lading.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
  • Developed master production schedule to satisfy production demand while carrying minimum active inventory for just-in-time manufacturing.
  • Taking inbound phone calls regarding inventory.
Bachelor of Science: Health Information Technology, Expected in 03/2024 to Southern New Hampshire University - Hooksett, NH

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Records Management Specialist
  • Patient Experience Coordinator
  • Data Entry Specialist
  • Inventory Clerk


  • Bachelor of Science

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