Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert. High-energy Assistant Chief Administrative Officer focused on promoting citizen engagement and strong community relations through [Action] and [Action]. Assistant Chief Administrative Officer skilled at creative problem solving. Self-starter and independent thinker accomplished in [Area of expertise].
Public policy background
Data collection and analysis
Exceptional organizational skills
Superb writer and editor
Creative problem solver
Local government background
Completed a $[Amount] million upgrade of the [System name] system.Spearheaded the [Number]-acre [Project name] expansion project.Research
Conducted research which led to the development of [program].
Served as key contributing member to Leadership team.
Spearheaded the [Number]-acre [Project name] expansion project.Completed advanced training in research relating to laws, regulations, judicial decisions and legal articles.Developed advanced physical filing system to handle high-volume paperwork needs for growing department.Eliminated over [number] hours of weekly data processing hours by implementing automation strategies.Reduced processing time by [Number]%.Customer Relations:
Earned highest marks for customer satisfaction, company-wide.
Implemented new work process flow which increased department productivity.
Responsible for creative design for prominent [project].Process Improvement
Computed Data Reports
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Research
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Maintained status reports to provide management with updated information for client projects.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Investigated and analyzed client complaints to identify and resolve issues.
Assisted in the managing of the company database and verified, edited and modified members' information.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
Created new departmental procedures manual.
Assessed organizational training needs.
Hunterdon CountyMay 2015 to CurrentRecords Management Analyst Flemington, NJ
Records management and maintenance of accounts submitted, disposition, and querying through the utilization of database systems, while developing new/improved methods for efficient FOIA/OPRA case management.
In addition, this role is responsible for assisting in the development of training and management for the handling of government agencies program records/reports.
Robert Half CoNovember 2014 to May 2015Management Specialist Supervisor Princeton Skillman, NJ NJ.
Christian Dellow - 609-987-9886 Andrew Austin-908-285-7155.
A list of duties include the directorial accountability for the instructing of branch and subdivision business administration on procedures regarding data input management, updating, labeling, portfolio assortment remembering, and purge of records conservancy/modernizing of records and collections application.
Central Jersey Legal Services IncNovember 2011 to November 2014Paralegal Office Manager Supervisor Trenton, NJ
Duties include para-professional experience in program development, coordination, program analysis, program administration or administrative research/case management.
Researching national government statutes; formulating preliminary drafts for original strategies, on top of reviewing present procedures that address the requirements of the department.
Wilmington University College Of BusinessMSM: Management Public Administration-Advanced coursework in Business Administration and Public Policy Coursework in Law and Political Science Coursework in Marketing and Communications Political Science
Stockton UniversityBachelor of Arts: Political ScienceCoursework in Law and Political Science Coursework in Marketing and Communications Advanced coursework in Business Administration and Public Policy
Mercer County Community CollegeAAS: Paralegal StudiesParalegal Studies
Mercer County Community CollegeAA: Liberal ArtsLiberal Arts
administrative, business administration, case management, database, government, instructing, program development, Researching, research