Records Coordinator; Associate Registrar; Registrar resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Able to work collaboratively with other staff; Demonstrated experience serving in a ethnically and culturally diverse environment; Knowledgeable of data privacy policies and procedures and record keeping systems.

  • Excellent organization and time management skills
  • Highly detail oriented
  • Customer service
  • Diplomatic and tactful
  • Excellent interpersonal, oral and written communication skills
  • Training and mentoring; staff development
  • Passing accreditation audit with zero citation
  • Passing internal audit with minimal citation
  • Completed Registrar certification program
Records Coordinator; Associate Registrar; Registrar, 08/2010 to Current
Jpmorgan Chase & Co.Mountain View, CA,
  • Oversee all operational activities of the registrar's office
  • Manage academic records of active and archived students
  • Responsible for the integrity of the data in the student information system
  • Oversee the development of course schedules while ensuring efficient use of resources
  • Participate in the catalog review process
  • Determine student eligibility for graduation in conjunction with academic officials
  • Participate in assessment activities assuring quality and service to all constituencies
  • Supervise staff in the registrar's office and ensure the registrar's office is providing excellent customer service
  • Responsible for evaluating transfer credit
  • Serve on Campus Compliance Steering Committee, Academic Appeals Committee and other committees as required
  • Ensure the campus is compliant with the Family Educational Rights and Privacy Act (FERPA)
Placement Clerk; Program Assistant, 08/2008 to 06/2010
Saint Paul Public Schools DistrictCity, STATE,
  • Managed enrollment openings for secondary and elementary schools
  • Processed acceptance of elementary and secondary students into schools during application and acceptance period
  • Coordinated school enrollments of foreign exchange students
  • Coordinated enrollment for students with special education needs to meet their IEPs
  • Administered tests to English as a second language speaking students
  • Provided customer service to families to enroll new students
  • Educated parents and community regarding the school district's open enrollment process
  • Data entered school applications into database
Assistant Supervisor/Contact Specialist, 01/2007 to 08/2008
Firstmark ServicesCity, STATE,
  • Supervised a staff of 23 customer service representatives in absence of supervisor
  • Served as expert for staff to refer in complex situations
  • Recommended staff for cross-training and ongoing mentoring of call center staff
  • Actively work with various departments, management, and partners to achieve an effective and efficient resolution to critical and complex situations
  • Monitored phone service quality; provide feedback to staff
  • Handled irate escalated customer calls and researched complex customer issues
  • Used multiple systems and online resources to process skip tracing on delinquent customer accounts
Loan Servicing Associate, 01/2006 to 01/2007
CLC ServicingCity, STATE,
  • 4
  • Processed bankruptcy files and forgiveness claims by reviewing supporting documents
  • Tested system for accurate account information and system links
  • Gathered data, write, and maintained procedure manual for the organization
  • Assisted with designing, formatting, and creating collection correspondence to borrowers and cosigners
  • Answered incoming calls from borrowers, cosigners, and other customers
  • Trained and mentored new staff
Office Assistant; Customer Service Rep; Customer Service Lead, 07/2001 to 01/2006
Great Lakes Educational Loan Services, IncCity, STATE,
  • Maintained and updated department work schedules for representatives
  • Delegated assignments and projects to representatives based on work load
  • Underwrite private student loans based on set criteria for US Bank and Key Bank
  • Answered incoming calls from parents, borrowers, cosigners and school FAO regarding loan statuses
  • Educated borrowers, co-borrowers, and parents regarding student loan options and borrowing maximum regulations
  • Educated borrowers, co-borrowers, and parents regarding student loan repayment options to prevent default
  • Handled irate supervisor calls and researched complex customer issues
  • Data entered Loan Promissory Notes and applications
  • Processed Deferments and Forbearances
  • Gather data for customer service representative annual reviews
  • Maintained and ordered supplies for department
  • Opened, sorted, and distributed daily mail
Bachelor of Arts: Organizational Management and Leadership, Expected in 2011
Concordia University - Saint Paul, MN

Concordia University, Saint Paul, MN Organizational Management and Leadership: December 2011

Master of Arts: Leadership and Management, Expected in 2015
Concordia University - Saint Paul, MN

Concordia University, Saint Paul, MN Leadership and Management, February 2015


Customer Service, Receptionist, Retail Sales, Associate, Incoming Calls, Credit, Steering, Customer Service Representative, Loans, Office Assistant, Clerk, Database, Exchange, Foreign Exchange, Customer Accounts, Mentoring, Skip Tracing, Training, Bankruptcy, Claims, Collection, Correspondence, Detail Orientated, Time Management

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Resume Overview

School Attended

  • Concordia University
  • Concordia University

Job Titles Held:

  • Records Coordinator; Associate Registrar; Registrar
  • Placement Clerk; Program Assistant
  • Assistant Supervisor/Contact Specialist
  • Loan Servicing Associate
  • Office Assistant; Customer Service Rep; Customer Service Lead


  • Bachelor of Arts
  • Master of Arts

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