Records Coordinator; Associate Registrar; Registrar resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Able to work collaboratively with other staff; Demonstrated experience serving in a ethnically and culturally diverse environment; Knowledgeable of data privacy policies and procedures and record keeping systems.
Highlights
Excellent organization and time management skills
Highly detail oriented
Customer service
Diplomatic and tactful
Excellent interpersonal, oral and written communication skills
Training and mentoring; staff development
Accomplishments
Passing accreditation audit with zero citation
Passing internal audit with minimal citation
Completed Registrar certification program
Experience
Records Coordinator; Associate Registrar; Registrar, 08/2010 to Current Jpmorgan Chase & Co. – Mountain View, CA,
Oversee all operational activities of the registrar's office
Manage academic records of active and archived students
Responsible for the integrity of the data in the student information system
Oversee the development of course schedules while ensuring efficient use of resources
Participate in the catalog review process
Determine student eligibility for graduation in conjunction with academic officials
Participate in assessment activities assuring quality and service to all constituencies
Supervise staff in the registrar's office and ensure the registrar's office is providing excellent customer service
Responsible for evaluating transfer credit
Serve on Campus Compliance Steering Committee, Academic Appeals Committee and other committees as required
Ensure the campus is compliant with the Family Educational Rights and Privacy Act (FERPA)
Placement Clerk; Program Assistant, 08/2008 to 06/2010 Saint Paul Public Schools District – City, STATE,
Managed enrollment openings for secondary and elementary schools
Processed acceptance of elementary and secondary students into schools during application and acceptance period
Coordinated school enrollments of foreign exchange students
Coordinated enrollment for students with special education needs to meet their IEPs
Administered tests to English as a second language speaking students
Provided customer service to families to enroll new students
Educated parents and community regarding the school district's open enrollment process
Data entered school applications into database
Assistant Supervisor/Contact Specialist, 01/2007 to 08/2008 Firstmark Services – City, STATE,
Supervised a staff of 23 customer service representatives in absence of supervisor
Served as expert for staff to refer in complex situations
Recommended staff for cross-training and ongoing mentoring of call center staff
Actively work with various departments, management, and partners to achieve an effective and efficient resolution to critical and complex situations
Monitored phone service quality; provide feedback to staff
Handled irate escalated customer calls and researched complex customer issues
Used multiple systems and online resources to process skip tracing on delinquent customer accounts
Loan Servicing Associate, 01/2006 to 01/2007 CLC Servicing – City, STATE,
4
Processed bankruptcy files and forgiveness claims by reviewing supporting documents
Tested system for accurate account information and system links
Gathered data, write, and maintained procedure manual for the organization
Assisted with designing, formatting, and creating collection correspondence to borrowers and cosigners
Answered incoming calls from borrowers, cosigners, and other customers
Trained and mentored new staff
Office Assistant; Customer Service Rep; Customer Service Lead, 07/2001 to 01/2006 Great Lakes Educational Loan Services, Inc – City, STATE,
Maintained and updated department work schedules for representatives
Delegated assignments and projects to representatives based on work load
Underwrite private student loans based on set criteria for US Bank and Key Bank
Answered incoming calls from parents, borrowers, cosigners and school FAO regarding loan statuses
Educated borrowers, co-borrowers, and parents regarding student loan options and borrowing maximum regulations
Educated borrowers, co-borrowers, and parents regarding student loan repayment options to prevent default
Handled irate supervisor calls and researched complex customer issues
Data entered Loan Promissory Notes and applications
Processed Deferments and Forbearances
Gather data for customer service representative annual reviews
Maintained and ordered supplies for department
Opened, sorted, and distributed daily mail
Education
Bachelor of Arts: Organizational Management and Leadership, Expected in 2011 Concordia University - Saint Paul, MN GPA:
Concordia University, Saint Paul, MN Organizational Management and Leadership: December 2011
Master of Arts: Leadership and Management, Expected in 2015 Concordia University - Saint Paul, MN GPA:
Concordia University, Saint Paul, MN Leadership and Management, February 2015
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Resume Overview
School Attended
Concordia University
Concordia University
Job Titles Held:
Records Coordinator; Associate Registrar; Registrar
Placement Clerk; Program Assistant
Assistant Supervisor/Contact Specialist
Loan Servicing Associate
Office Assistant; Customer Service Rep; Customer Service Lead