Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Administrative support
Problem resolution
MS Office
Organization
Customer service
Dependable and punctual
Experience
10/2009 to CurrentReconditioning Representative Lkq Corp | Medford, MA,
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Answered customers' questions and addressed problems and complaints in person and via phone.
Located and removed outdated, malfunctioning and worn components to repair, refurbish or replace with new parts.
Assessed equipment to determine the cause of issue or malfunction and identified the type of repair that would be required.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Handled all delegated tasks, including checking in and imaging vehicles. Preparing vehicles to be imaged. Required checks as to why vehicle was not operational at customers request.
Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
12/2007 to 10/2009Parts PullerIap Worldwide Services | Enid, OK,
Learned and understood warehouse and salvage yard contents and component functions to facilitate quick parts identification, resulting in informed customer service.
Located, identified, pulled and delivered parts, components and assemblies in automotive salvage yard.
Used hand and power tools to remove transmissions, engines, panels, other parts and operated forklift, pallet jack, hand truck, tow motor and order picker.
Examined completed pieces to check for defects and sorted items according to identified flaws.
Kept machines running at peak efficiency to meet demanding production targets.
Followed work orders to select proper materials, make accurate cuts and complete precise finished products.
Maintained adequate productivity by setting and enforcing deadlines.
Adhered to company and OSHA safety procedures to protect team members, products and equipment.
Earned reputation for good attendance and hard work.
02/2007 to 12/2007TechnicianEncompass Health Corp. | Ardmore, OK,
Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
Repaired equipment to support continual service.
Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Promoted additional services and products to increase sales.
Installed outlets, drops, converters, modems and digital terminals.
Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
Offered education and resources to streamline customer product adoption and use.
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
Trained customers on equipment use, setup procedures and troubleshooting strategies.
Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
Delivered, set up and installed home theater technology systems, including all peripheral devices, for residential customers.
08/2005 to 01/2007Team LeaderTrinity Railcar | City, STATE,
Developed open and professional relationships with team members, enabling more effective issue resolution.
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
Directed and led employees, supervising activities to drive productivity and efficiency.
Operated hand and power tools to clear jams, adjust positions and trim rough edges.
Integrated process improvements to increase overall workflow.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments.
Set up equipment and welded parts according to welding chart specifications and type.
Reviewed project blueprints and specifications to determine number of welds needed to complete job.
Earned reputation for good attendance and hard work.
Education and Training
Expected in 05/1998High School Diploma | Chamblee High School, GA, , GPA:
Expected in Loader Certification | Volvo , Shippensburg, PA, GPA:
Expected in Car Builder A | Train Building Certification Trinity Railcar, Cartersville, GA, GPA:
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