Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Administrative support
  • Problem resolution
  • MS Office
  • Organization
  • Customer service
  • Dependable and punctual
10/2009 to Current Reconditioning Representative Lkq Corp | Medford, MA,
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Located and removed outdated, malfunctioning and worn components to repair, refurbish or replace with new parts.
  • Assessed equipment to determine the cause of issue or malfunction and identified the type of repair that would be required.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Handled all delegated tasks, including checking in and imaging vehicles. Preparing vehicles to be imaged. Required checks as to why vehicle was not operational at customers request.
  • Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
  • Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services.
  • Verified proper stickers and plates were attached to vehicle to establish status of vehicle.
12/2007 to 10/2009 Parts Puller Iap Worldwide Services | Enid, OK,
  • Learned and understood warehouse and salvage yard contents and component functions to facilitate quick parts identification, resulting in informed customer service.
  • Located, identified, pulled and delivered parts, components and assemblies in automotive salvage yard.
  • Used hand and power tools to remove transmissions, engines, panels, other parts and operated forklift, pallet jack, hand truck, tow motor and order picker.
  • Examined completed pieces to check for defects and sorted items according to identified flaws.
  • Kept machines running at peak efficiency to meet demanding production targets.
  • Followed work orders to select proper materials, make accurate cuts and complete precise finished products.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Adhered to company and OSHA safety procedures to protect team members, products and equipment.
  • Earned reputation for good attendance and hard work.
02/2007 to 12/2007 Technician Encompass Health Corp. | Ardmore, OK,
  • Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
  • Repaired equipment to support continual service.
  • Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
  • Promoted additional services and products to increase sales.
  • Installed outlets, drops, converters, modems and digital terminals.
  • Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
  • Offered education and resources to streamline customer product adoption and use.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
  • Delivered, set up and installed home theater technology systems, including all peripheral devices, for residential customers.
08/2005 to 01/2007 Team Leader Trinity Railcar | City, STATE,
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Integrated process improvements to increase overall workflow.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments.
  • Set up equipment and welded parts according to welding chart specifications and type.
  • Reviewed project blueprints and specifications to determine number of welds needed to complete job.
  • Earned reputation for good attendance and hard work.
Education and Training
Expected in 05/1998 High School Diploma | Chamblee High School, GA, , GPA:
Expected in Loader Certification | Volvo , Shippensburg, PA, GPA:
Expected in Car Builder A | Train Building Certification Trinity Railcar, Cartersville, GA, GPA:

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School Attended

  • Chamblee High School, GA
  • Volvo
  • Trinity Railcar

Job Titles Held:

  • Reconditioning Representative
  • Parts Puller
  • Technician
  • Team Leader


  • High School Diploma
  • Loader Certification
  • Car Builder A

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