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Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for communication and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures. Detail-oriented with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures. Organized Receptionist and Appointment Setter with 20+ years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. Welcoming clerical professional with 15 years of experience in a veterinary office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, etc. Accurate when entering information in Cornerstone & Microsoft and keeping organized filing systems.
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- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to multiple company employees by copying, faxing and filing documents.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Organized and scheduled office meetings as well as client appointments for team of multiple professionals, effectively accommodating hectic agendas.
- Orchestrated multiple timely shipments between offices and customers.
- Collected payments from clients and updated account balances.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Kept records in Cornerstone and Word to maintain patient and client data by entering and updating information.
- Wrote professional business documents such as contracts, commitment letters, letters of intent, policy changes, etc.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Maintained organized and secure customer files to facilitate customer support and follow-up
- Facilitated inter-departmental communication to effectively provide customer support
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Cross-trained and provided back up for customer service managers
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Effective liaison between customers and internal departments
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Demonstrated knowledge of workplace safety principles and practices.
- Returned equipment and unused painting supplies to proper locations after each workday.
- Masked, covered or otherwise protected non-paintable surfaces.
- Applied primers and rough coats according to painter's directions.
- Followed painter's directions for product application and site cleanup.
- Managed contracts and invoices from customers confirming on-time payment.
- Cleaned job site after project completion, removing tape and tarps and inspecting for drips or inconsistencies in paint application.
- Prepared rooms prior to painting by laying tarps, taping edges, mixing paint and building scaffolding.
- Scheduled consultations and presentations with new customers demonstrating technique, timeline, expectations and color contrast.
- Smoothed and cleaned surfaces and removed wallpaper prior to painting allowing even coating of paint.
- Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
Gloucester High School - Gloucester, VA
Riverside School of Technology/Health Occupations - Newport News, VA,
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Resume Overview
School Attended
- Gloucester High School
- Riverside School of Technology/Health Occupations
Job Titles Held:
- Receptionist/Veterinary Assistant
- Inbound Call Center Representative
- Customer Service/ Painter's Assistant
Degrees
- High School Diploma
- No Degree
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