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receptionist security resume example with 10+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Skills
  • Multi-Line Telephone Skills
  • Office Equipment Operations
  • CCTV Surveillance
  • Data Entry
  • Pharmacy Operations
  • Customer Retention Strategies
  • Microsoft Office Specialist Certified
  • PC Proficient
  • Verbal and Written Communication
  • Courteous and Professional
  • Professional Telephone Voice
  • Inbound Phone Call Management
Experience
01/2022 to Current Receptionist/Security American Security, L.L.C. | Edina, MN,
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Identified suspicious activity to determine appropriate response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Navigated through computer systems to review information and respond appropriately to residents and callers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
03/2018 to 03/2022 Lead Security Officer Cone Health | Eden, NC,
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Inspected posts and met with subordinates to outline tasks and responsibilities.
  • Secured premises and personnel by patrolling property and monitoring surveillance cameras.
  • Monitored and authorized employee and guest access to guard against theft.
  • Provided security team leadership and contributed to on-call duties.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
01/2016 to 04/2018 Safety/Security Officer The Dilpomat Resort | City, STATE,
  • Monitored premises and recorded activity in daily officer reports.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed owner assets to mitigate risk regarding residential properties.
  • Identified suspicious activity to determine appropriate response.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Maintained high levels of alertness throughout shifts.
  • Responded to incidents of workplace violence and unruly behavior on company property.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
08/2012 to 12/2015 Certified Pharmacy Technician Walgreens | City, STATE,
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Supervised inventory levels to maintain an adequate supply of medications and medical supplies.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Completed and filed patient paperwork, updating records in the system with insurance carrier changes and allergy information.
  • Established and updated patient profiles, medications, and insurance details.
  • Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests.
  • Troubleshoot office equipment, computer hardware, and software issues.
  • Computed, recorded, and proofread data or reports.
  • Collected payments, issued receipts, and updated accounts to reflect new balances.
Education and Training
Expected in 03/2012 Vocational | Pharmacy Technology Concorde Career College, Hollywood, FL GPA:
Expected in | Florida Agricultural And Mechanical University, Tallahassee, FL GPA:
Expected in 06/2007 High School Diploma | Miami Beach High School, Miami Beach, FL GPA:

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Resume Overview

School Attended

  • Concorde Career College
  • Florida Agricultural And Mechanical University
  • Miami Beach High School

Job Titles Held:

  • Receptionist/Security
  • Lead Security Officer
  • Safety/Security Officer
  • Certified Pharmacy Technician

Degrees

  • Vocational
  • Some College (No Degree)
  • High School Diploma

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