receptionist secretary resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • Office equipment operations
  • PC proficient
  • Multitasking and prioritization
  • Security understanding
  • Technologically savvy
  • Service-oriented mindset
  • Microsoft Office Specialist Certified
Receptionist/Secretary, 10/2013 to Current
Avalon Health Care GroupHonolulu, HI,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained professional tone at all times, including during peak rush hours.
  • Managed complex schedules and travel arrangements for personnel.
  • Drafted business correspondence, memos and meeting minutes.
  • Handled multi-line phone system and directed calls and messages for staff of [Number].
  • Gathered, sorted, distributed and sent mail and packages.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job title]s.
  • Updated databases and spreadsheets to promote access to information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled [Type] appointments for [Job title] staff.
Volunteer, 10/2021 to 03/2022
Delray Beach, FloridaDelray Beach, FL,
  • Set up tables and chairs and unloaded necessary equipment to prepare for events.
  • Assisted with facilities maintenance, basic cleaning and trash removal.
  • Promoted volunteer program through fliers, newsletters and social media.
  • Processed, organized, and conducted inventory of various donated goods.
  • Performed wide range of administrative, analytical, and support duties and functions relating to various aspects of organization.
Childcare Assistant, 08/2003 to 05/2006
Zeeland Public SchoolsZeeland, MI,
  • Monitored children's play activities to verify safety and wellness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Established and maintained safe play environment for children.
  • Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintained neat environment by organizing toy bins and bookshelves.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Supported children's emotional and social development with one-on-one attention.
  • Collaborated daily with classroom teachers to keep activities running smoothly.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Secured indoor and outdoor premises to protect children.
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Read stories and played alphabet games to promote early literacy.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Recorded child behavior, food and medication information for supervisors.
  • Monitored educational progress by keeping detailed individual charts and files.
  • Recommended methods for modifying behavior and encouraging learning experiences.
  • Supervised and cared for children ages 0 to 6 months.
Supply Technician, 03/1998 to 11/2000
Hci Integrated SolutionsFort Bliss, TX,
  • Verified quality and integrity of sent and received items.
  • Documented and verified details of incoming and outgoing shipments and organized records and reports.
  • Established and maintained records for both manual and automated maintenance management systems.
  • Oversaw [Number]-member team focused on materials planning, purchasing and handling while maximizing customer satisfaction.
  • Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
  • Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
  • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
  • Conducted extensive searches for information pertaining to complex or unusual supply transactions and patterns.
  • Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
Education and Training
Diploma: Dental Assisting, Expected in 05/2010 to ATI Career Training Center - Waco - Waco, TX
High School Diploma: , Expected in 05/1993 to Meridian High School - Mounds, IL

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Resume Overview

School Attended

  • ATI Career Training Center - Waco
  • Meridian High School

Job Titles Held:

  • Receptionist/Secretary
  • Volunteer
  • Childcare Assistant
  • Supply Technician


  • Diploma
  • High School Diploma

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