receptionist secretary resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Patient and persistent Groomer assistant with substantial knowledge of all dog and cat breeds. Working independently with minimal supervision. Expert with over 2 years of experience in pet grooming industry. Committed to providing professional and hygienic grooming environment for pets and owners. Groomer assistant experienced in dog washing. Known for providing customers with excellent care and treatment. Trained to calmly handle distressed animals during grooming. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.

  • Cleaning and Sanitizing
  • Reliable and Responsible
  • Complaint Resolution
  • Cooperative Attitude
  • Cash Register Operations
  • Feedback Acceptance
  • Honest and Ethical
  • Customer Relations
  • Credits and Refunds
  • Work Task Prioritization
  • Policies and Procedures
  • Call Response and Transfer
  • Inventory Stocking
  • Adaptable and Flexible
  • Check Cashing
  • Creative Thinking
  • Service Minded
  • Computer Proficiency
  • Call Answering and Routing
  • Greeting and Seating Clients
  • Visitor and Customer Relations
  • Appointment Confirmation
  • Appointment Booking
  • Reminder Calls
  • Google Docs
  • Correspondence and Office Documents
  • Patient Information
Work History
07/2004 to 10/2006 Receptionist/Secretary Avalon Health Care Group | Federal Way, WA,
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
02/2002 to 07/2004 Groomer's Assistant Petco | Redondo Beach, CA,
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Trimmed nails using clippers and grinders.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Applied dip for mange and parasite control.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Managed facility laundry, cleaning and restocking.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
03/1997 to 11/1998 Cashier Aids Healthcare Foundation | Chicago, IL,
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Lifted up to 45 pounds at once and used forklift to move heavier loads.
  • Maintained cash drawer of $150 or more per shift.
  • Set up new sales displays each week.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
05/1993 to 06/1996 Cashier/Catering Assistant Golden Rule B-B-Q | City, STATE,
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Prepared dishes for catering events or during high-volume shifts.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Operated standard kitchen equipment with focus on safety and sanitation.
Expected in 09/2022 to to | Medical Billing And Coding Penn Foster Career School, Scranton, PA GPA:
Expected in 12/2021 to to High School Diploma | Penn Foster Career School, Scranton, PA GPA:

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Resume Overview

School Attended

  • Penn Foster Career School
  • Penn Foster Career School

Job Titles Held:

  • Receptionist/Secretary
  • Groomer's Assistant
  • Cashier
  • Cashier/Catering Assistant


  • High School Diploma

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