Receptionist/Registration Resume Example
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RECEPTIONIST/REGISTRATION
Summary
A passionate and well-rounded individual. With years of customer service, data entry, scheduling and supervisorial experience. Who is goal oriented, skilled in Microsoft Word, and Excel, Allscripts, and client relations.
Skills
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Experience
Iowas Of OklahomaPerkins , OKReceptionist/Registration 05/2016 to Current
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Provided clerical support to team members to improve office efficiency and enhance productivity.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Entered data in Allscripts software to keep records of personal information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled new patient and follow up appointments for our patients.
- Processed payments for bill/co payments.
- Responded to patient concerns and issues by maintaining a friendly attitude, and either corrected the concern or directed them to the best course of action to resolve their concern.
- Scheduled appointments based on availability and established load parameters.
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Tuckahoe OrthopaedicsCity , STATECashier07/2015 to Current
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to a supervisor for remediation.
- Processed customer payments quickly and returned exact change and receipts.
- Drove sales and add-on purchases by promoting specific item options to customers.
AmazonCity , STATEPROCESS GUIDE, PROBLEM SOLVE10/2012 to 07/2015
- I was part of a team that created a training standard at my facility for new problem solvers. This program later became the corporate standard.
- Methodically packed and labeled merchandise to prepare for shipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Provided top product and material delivery quality control by eliminating downtime to maximize revenue.
- Recognized and reported defective material and equipment.
- Examined outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Complied with all standards and protocol requirements regarding warehouse operations, shipping and material handling.
- Monitored daily shipping, and handling to promote smooth operations within warehouse.
- Trained staff on material handling processes to reduce shipping times.
- Assessed employee performance and facilitated commendations and discipline as necessary.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Implemented organizational processes to ensure more cohesive operation and better quality service.
Sloppy Kisses Grooming SpaCity , STATERECEPTIONIST/DOG WASHER08/2011 to 10/2012
- Accomplishments include customer relations, filing answering phones, appointment scheduling, customer relations, handling and care of animals, sales and stocking of products, maintaining a clean and comfortable environment, and bathing and drying of animals.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Bathed approximately 15-20 animals per 8-hour shift.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Education and Training
Associate of Arts:General Education05/2019Brandman University, City, State
- 3.4 GPA
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Resume Overview
School Attended
- Brandman University
Job Titles Held:
- Receptionist/Registration
- Cashier
- PROCESS GUIDE, PROBLEM SOLVE
- RECEPTIONIST/DOG WASHER
Degrees
- Associate of Arts : General Education 05/2019
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