Receptionist/Registration Resume Example Tuckahoe Orthopaedics

RECEPTIONIST/REGISTRATION

Summary

A passionate and well-rounded individual. With years of customer service, data entry, scheduling and supervisorial experience. Who is goal oriented, skilled in Microsoft Word, and Excel, Allscripts, and client relations.

Skills

Leadership
Microsoft Word
Microsoft Excel
Written Communication
Customer Service
Time Management
Organizational Skills
Interpersonal Communication
Customer Service
Problem-solving
Scheduling
Supervising
Teamwork
Answering phones
Time Management

Animal interaction
Scheduling and calendar management
Database entry
Administrative support
Team collaboration
Scanning and copying
Performance analysis
Inventory organization
Mentoring and training
POS systems operation
Client-focused
Charting and clinical documentation
Excellent communication
Client communication

Experience

Tuckahoe OrthopaedicsRichmond, VAReceptionist/Registration 05/2016 to Current

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Kept reception area clean and organized to offer positive first impression to every visitor.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Provided clerical support to team members to improve office efficiency and enhance productivity.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Entered data in Allscripts software to keep records of personal information.
Greeted customers, answered general questions and directed to appropriate locations.
Scheduled new patient and follow up appointments for our patients.
Processed payments for bill/co payments.
Responded to patient concerns and issues by maintaining a friendly attitude, and either corrected the concern or directed them to the best course of action to resolve their concern.
Scheduled appointments based on availability and established load parameters.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.

WalmartPowhatan, VACashier07/2015 to Current

Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Resolved issues regarding customer complaints and escalated worsening concerns to a supervisor for remediation.
Processed customer payments quickly and returned exact change and receipts.
Drove sales and add-on purchases by promoting specific item options to customers.

AmazonChester, VAPROCESS GUIDE, PROBLEM SOLVE10/2012 to 07/2015

I was part of a team that created a training standard at my facility for new problem solvers. This program later became the corporate standard.
Methodically packed and labeled merchandise to prepare for shipment.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Provided top product and material delivery quality control by eliminating downtime to maximize revenue.
Recognized and reported defective material and equipment.
Examined outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Complied with all standards and protocol requirements regarding warehouse operations, shipping and material handling.
Monitored daily shipping, and handling to promote smooth operations within warehouse.
Trained staff on material handling processes to reduce shipping times.
Assessed employee performance and facilitated commendations and discipline as necessary.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Implemented organizational processes to ensure more cohesive operation and better quality service.

Sloppy Kisses Grooming SpaMIdlothian, VARECEPTIONIST/DOG WASHER08/2011 to 10/2012

Accomplishments include customer relations, filing answering phones, appointment scheduling, customer relations, handling and care of animals, sales and stocking of products, maintaining a clean and comfortable environment, and bathing and drying of animals.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Bathed approximately 15-20 animals per 8-hour shift.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Developed long-term relationships with clients and bonded with animals through regular contact.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.

Education and Training

Associate of Arts:General Education05/2019Brandman University, Irvine, CA

3.4 GPA

Resume Overview

Companies Worked For:

Tuckahoe Orthopaedics
Walmart
Amazon
Sloppy Kisses Grooming Spa

School Attended

Brandman University

Job Titles Held:

Receptionist/Registration
Cashier
PROCESS GUIDE, PROBLEM SOLVE
RECEPTIONIST/DOG WASHER

Degrees

Associate of Arts : General Education 05/2019

Receptionist/Registration Resume Example

Resume Score: 80%

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