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Receptionist/Registration Resume Example

Resume Score: 80%

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RECEPTIONIST/REGISTRATION
Summary

A passionate and well-rounded individual. With years of customer service, data entry, scheduling and supervisorial experience. Who is goal oriented, skilled in Microsoft Word, and Excel, Allscripts, and client relations.

Skills
  • Leadership
  • Microsoft Word
  • Microsoft Excel
  • Written Communication
  • Customer Service
  • Time Management
  • Organizational Skills
  • Interpersonal Communication
  • Customer Service
  • Problem-solving
  • Scheduling
  • Supervising
  • Teamwork
  • Answering phones
  • Time Management
  • Animal interaction
  • Scheduling and calendar management
  • Database entry
  • Administrative support
  • Team collaboration
  • Scanning and copying
  • Performance analysis
  • Inventory organization
  • Mentoring and training
  • POS systems operation
  • Client-focused
  • Charting and clinical documentation
  • Excellent communication
  • Client communication
Experience
Tuckahoe OrthopaedicsRichmond, VAReceptionist/Registration 05/2016 to Current
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Provided clerical support to team members to improve office efficiency and enhance productivity.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Entered data in Allscripts software to keep records of personal information.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled new patient and follow up appointments for our patients.
  • Processed payments for bill/co payments.
  • Responded to patient concerns and issues by maintaining a friendly attitude, and either corrected the concern or directed them to the best course of action to resolve their concern.
  • Scheduled appointments based on availability and established load parameters.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
WalmartPowhatan, VACashier07/2015 to Current
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to a supervisor for remediation.
  • Processed customer payments quickly and returned exact change and receipts.
  • Drove sales and add-on purchases by promoting specific item options to customers.
AmazonChester, VAPROCESS GUIDE, PROBLEM SOLVE10/2012 to 07/2015
  • I was part of a team that created a training standard at my facility for new problem solvers. This program later became the corporate standard.
  • Methodically packed and labeled merchandise to prepare for shipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Provided top product and material delivery quality control by eliminating downtime to maximize revenue.
  • Recognized and reported defective material and equipment.
  • Examined outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Complied with all standards and protocol requirements regarding warehouse operations, shipping and material handling.
  • Monitored daily shipping, and handling to promote smooth operations within warehouse.
  • Trained staff on material handling processes to reduce shipping times.
  • Assessed employee performance and facilitated commendations and discipline as necessary.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Implemented organizational processes to ensure more cohesive operation and better quality service.
Sloppy Kisses Grooming SpaMIdlothian, VARECEPTIONIST/DOG WASHER08/2011 to 10/2012
  • Accomplishments include customer relations, filing answering phones, appointment scheduling, customer relations, handling and care of animals, sales and stocking of products, maintaining a clean and comfortable environment, and bathing and drying of animals.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Bathed approximately 15-20 animals per 8-hour shift.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Education and Training
Associate of Arts:General Education05/2019Brandman University, Irvine, CA
  • 3.4 GPA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Tuckahoe Orthopaedics
  • Walmart
  • Amazon
  • Sloppy Kisses Grooming Spa

School Attended

  • Brandman University

Job Titles Held:

  • Receptionist/Registration
  • Cashier
  • PROCESS GUIDE, PROBLEM SOLVE
  • RECEPTIONIST/DOG WASHER

Degrees

  • Associate of Arts : General Education 05/2019

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