receptionist referral coordinator resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
  • Efficient Referral Coordinator with 11 years of increasing responsibility in the medical industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes.
  • 5 years experience and interest with medical transcription with a high volume of dictation from multiple providers.
  • Specialty Care
  • Reminder Calls
  • Administrative Duties
  • Specialist Referrals
  • HIPAA Regulations
  • MRI Scans
  • Office Supplies and Inventory
  • Multi-Line Phone Proficiency
  • Referral Tracking
  • Quality Patient Care
  • Anatomy and Physiology Terms
  • Accounts Payable and Accounts Receivable
  • Call Transfers
  • Patient Referral
  • Referral Verification
  • Medical Information Collection
  • Creative Thinking
  • Reading Comprehension
  • OSHA Regulations
  • Direct Patient Care
  • Supply Restocking
  • Demographics Information
  • Patient History Collection
  • Information Updates
  • Phone Inquiries
Work History
02/2011 to Current Receptionist/Referral Coordinator Annville Medical Clinic | City, STATE,
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Completed up to 10 referral requests each day for medical provider of medical services.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Entered daily charges using up to date ICD 10 codes for multiple providers to ensure proper billing.
  • I have also filled in as medical transcriptionist when needed using a dictaphone with foot pedal method and the proper S.O.A.P layout for chart notes.
05/2007 to 12/2010 Bill Collection Specialist Stage 2 HSBC | City, STATE,
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services and collection strategies.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Notified co-signers of delinquent accounts to assist in collecting payments.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
09/2002 to 05/2007 Medical Records Clerk/Transcriptionist White House Clinic | City, STATE,
  • Maintained patient confidence by keeping patient records information confidential.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Maintained patient records in compliance with security regulations.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Input data into computer programs and filing systems.
  • Completed medical transcription for up to 3 different providers using dictaphone and foot pedal method.
  • Ensured the dictated chart notes were accurate and completed in a timely manner and placed in the correct charts.
Expected in to to No Degree | Insurance Billing And Coding & Medical Transcripti Somerset Community College, London, Ky. , GPA:

I received a certificate of completion in the Medical Insurance Billing and Coding program and also in the Medical Transcription program

Expected in 05/2004 to to High School Diploma | Jackson County High School, Mckee, KY GPA:

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Resume Overview

School Attended

  • Somerset Community College
  • Jackson County High School

Job Titles Held:

  • Receptionist/Referral Coordinator
  • Bill Collection Specialist Stage 2
  • Medical Records Clerk/Transcriptionist


  • No Degree
  • High School Diploma

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