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Receptionist Patient Appointment Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I have worked in the customer service industry for many years. I am an undergrad at Middle Tennessee State University majoring in Nutrition & Food Science with a minor in Speech Pathology & Audiology. My goal is attend grad school for Occupational Therapy and aid the growing aging population in America.

Skills
  • Appointment confirmation
  • Scheduling appointments
  • Leadership
  • Conflict resolution
  • People skills
  • Relationship building
  • Communication
  • Active listening
  • Reliable and trustworthy
  • Problem resolution
  • Decision-making
  • Team building
  • Kind and empathetic
  • Organizational skills
  • Computer skills
  • Analytical
  • Customer service
  • Research
  • Flexible
  • Work ethic
  • Confidence building
  • Reading comprehension
  • Activity-based learning
  • Project planning
  • People skills
  • Positive Attitude
Experience
Receptionist/Patient Appointment Coordinator, 05/2014 to Current
Jackson Hosptial & Clinic Montgomery, AL,
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with Denticon.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
Hostess, 05/2017 to 05/2018
Jackson Hosptial & Clinic Montgomery, AL,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered questions about food and order statuses for waiting customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Tracked seated guests and available seating.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered telephone to provide dining information and take party reservations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted bartender by taking guests drink orders, food and.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Hostess, 10/2016 to 04/2017
Uncle Julio's City, STATE,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered questions about food and order statuses for waiting customers.
  • Notified server after seating parties in section to facilitate prompt service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Tracked seated guests and available seating.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Education and Training
: Nutrition And Food Science, Expected in 05/2022
to
Middle Tennessee State University - Murfreesboro, TN
GPA:
High School Diploma: , Expected in 05/2018
to
Brentwood High School - Brentwood, TN
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Middle Tennessee State University
  • Brentwood High School
Job Titles Held:
  • Receptionist/Patient Appointment Coordinator
  • Hostess
  • Hostess
Degrees
  • High School Diploma