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Receptionist /Office Support Staff Member Resume Example

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RECEPTIONIST /OFFICE SUPPORT STAFF MEMBER
Professional Summary

Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering 30 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Personable and energetic representative committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Outgoing and friendly , I deliver customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Office support (phones, faxing, filing)
  • Computer-aided support
  • Onsite customer support
  • Customer service support
  • Inbound and outbound calling
  • Customer service
  • Professional telephone demeanor
Work History
Receptionist /Office Support Staff Member04/2016 to Current
Middletown Health Wellness & Chiropractic – Middletown, NY
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Balanced customer schedules and maximum load levels when scheduling appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Assisted staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members to support open communication and high customer service.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy patients and customers.
  • Collected payments from patients and insurance companies and updated account balances.
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kindred Boutique03/2014 to 05/2016
Owner/Operator – Middletown, NY
  • Worked with customers to understand needs and provide personal service.
  • Increased customer satisfaction by resolving special order or shipping issues.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided accurate information about promotions and products, helping drive high customer retention.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Devised, deployed and monitored processes to boost long-term business success.
  • Oversaw business budget planning and administration, accounting functions, purchasing to handle financial needs.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Outlined finances, goals and daily operations of Kindred in detailed business plans.
Retail Sales Key Holder10/2010 to 03/2014
Pier 1 Imports – Middletown, NY
  • Returned change and currency and processed debit and credit card payments with accuracy.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Initiated task schedule to sales associates based upon individual strengths.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Assisted customers by answering questions and fulfilling requests.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
High School Diploma06/1985Pine Bush High School- Pine Bush, NY
No Degree: Communications, ArtOrange County Community College- Middletown, NY
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Resume Overview

Companies Worked For:

  • Middletown Health Wellness & Chiropractic
  • Owner/Operator
  • Pier 1 Imports

School Attended

  • Pine Bush High School
  • Orange County Community College

Job Titles Held:

  • Receptionist /Office Support Staff Member
  • Kindred Boutique
  • Retail Sales Key Holder

Degrees

  • High School Diploma 06/1985
    No Degree : Communications, Art

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