Receptionist/Office Secretary Resume Example
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RECEPTIONIST/OFFICE SECRETARY
Professional Summary
I am an organized customer service representative with 10+ years of experience in handling cash, processing payments, microsoft word and excel. I have a proven history of carefully managing funds to reduce discrepancies. I am a service oriented team member with friendly communication skills.
Skills
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Work History
Receptionist/Office Secretary, 10/2015 to Current
Taher, Inc. – Dewey , OK
Taher, Inc. – Dewey , OK
- Followed all confidentiality procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Prepared documentation and reports for office meetings, distribution and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected, sorted, distributed and sent mail and packages.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Received and routed business correspondence to correct departments and staff members.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Applied payments to costumes policies
- Balanced cash correctly daily.
Concessions, 10/2008 to Current
Truist Financial Corporation – Philadelphia , PA
Truist Financial Corporation – Philadelphia , PA
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
- Assisted guests, including offering personable greetings and taking orders.
- Reconciled all receipt totals, cash and credit payments to address any shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Cleaned food preparation areas, tools and equipment.
Bank Teller, 12/2013 to 07/2015
University Of Montevallo – Montevallo , AL
University Of Montevallo – Montevallo , AL
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Promoted products or services to each customer to consistently achieve sales targets.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's checks and other transactions to maintain accuracy of account records.
- Placed orders for customer checks and verified starting numbers.
- Served needs of ample amount of customers in busy day.
- Provided customer records on demand, including account statements and copies of checks.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Reconciled cash drawer and resolved discrepancies.
- Accessed computerized financial information to answer questions related to specific accounts.
Game Room Attendant, 02/2011 to 05/2015
New York Hotdog And Gambling – City , STATE
New York Hotdog And Gambling – City , STATE
- Operated point of sale terminal to complete customer transactions.
- Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Recorded daily opening and closing reports to reconcile sales.
- Assisted with ticket redemption and provided prize selection to customers.
- Issued tickets to customers and collected payment and fees for desired services.
Education
High School Diploma: 05/2008
Bishop Donahue High School - City
Bishop Donahue High School - City
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Resume Overview
School Attended
- Bishop Donahue High School
Job Titles Held:
- Receptionist/Office Secretary
- Concessions
- Bank Teller
- Game Room Attendant
Degrees
- High School Diploma : 05/2008
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