Receptionist/Office Secretary Resume Example Paree Insurance Centers

RECEPTIONIST/OFFICE SECRETARY

Professional Summary

I am an organized customer service representative with 10+ years of experience in handling cash, processing payments, microsoft word and excel. I have a proven history of carefully managing funds to reduce discrepancies. I am a service oriented team member with friendly communication skills.

Skills

Customer/Client relations
Security awareness
Professional demeanor
Documentation and reporting
Multi-Line Telephone Systems
Microsoft Word
Microsoft Excel
Excel spreadsheets
Money handling

Money transfers
Counting money
Money handling abilities
Accurate money handling
Digital money transfers
Worksite coordination
Extremely organized
Organized multi-tasker

Work History

Receptionist/Office Secretary, 10/2015 to Current
Paree Insurance Centers – Moundsville , WV

Followed all confidentiality procedures.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Prepared documentation and reports for office meetings, distribution and filing.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Collected, sorted, distributed and sent mail and packages.
Corresponded with clients through email, telephone or postal mail.
Sorted, received and distributed mail correspondence between departments and personnel.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Routed incoming mail and messages to relevant personnel without delay.
Received and routed business correspondence to correct departments and staff members.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Applied payments to costumes policies
Balanced cash correctly daily.

Concessions, 10/2008 to Current
Wesbanco Arena – Wheeling, WV

Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
Assisted guests, including offering personable greetings and taking orders.
Reconciled all receipt totals, cash and credit payments to address any shortages.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cleaned food preparation areas, tools and equipment.

Bank Teller, 12/2013 to 07/2015
Wesbanco Bank Inc. – Moundsville, WV

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new accounts.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Promoted products or services to each customer to consistently achieve sales targets.
Turned in excess cash to maintain drawer security.
Assisted customers with compromised debit cards and issued new credentials.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Placed orders for customer checks and verified starting numbers.
Served needs of ample amount of customers in busy day.
Provided customer records on demand, including account statements and copies of checks.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Reconciled cash drawer and resolved discrepancies.
Accessed computerized financial information to answer questions related to specific accounts.

Game Room Attendant, 02/2011 to 05/2015
New York Hotdog And Gambling – Warwood, WV

Operated point of sale terminal to complete customer transactions.
Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
Reported game malfunction to maintenance department for resolution to decrease machine downtime.
Communicated proactively with guests to troubleshoot problems and provide guidance.
Recorded daily opening and closing reports to reconcile sales.
Assisted with ticket redemption and provided prize selection to customers.
Issued tickets to customers and collected payment and fees for desired services.

Education

High School Diploma: 05/2008
Bishop Donahue High School - McMechen, WV

Resume Overview

Companies Worked For:

Paree Insurance Centers
Wesbanco Arena
Wesbanco Bank Inc.
New York Hotdog And Gambling

School Attended

Bishop Donahue High School

Job Titles Held:

Receptionist/Office Secretary
Concessions
Bank Teller
Game Room Attendant

Degrees

High School Diploma : 05/2008

Receptionist/Office Secretary Resume Example

Resume Score: 80%

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