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Receptionist/Office Secretary Resume Example

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RECEPTIONIST/OFFICE SECRETARY
Professional Summary

I am an organized customer service representative with 10+ years of experience in handling cash, processing payments, microsoft word and excel. I have a proven history of carefully managing funds to reduce discrepancies. I am a service oriented team member with friendly communication skills.

Skills
  • Customer/Client relations
  • Security awareness
  • Professional demeanor
  • Documentation and reporting
  • Multi-Line Telephone Systems
  • Microsoft Word
  • Microsoft Excel
  • Excel spreadsheets
  • Money handling
  • Money transfers
  • Counting money
  • Money handling abilities
  • Accurate money handling
  • Digital money transfers
  • Worksite coordination
  • Extremely organized
  • Organized multi-tasker
Work History
Receptionist/Office Secretary, 10/2015 to Current
Taher, Inc. – Dewey , OK
  • Followed all confidentiality procedures.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Prepared documentation and reports for office meetings, distribution and filing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected, sorted, distributed and sent mail and packages.
  • Corresponded with clients through email, telephone or postal mail.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct departments and staff members.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Applied payments to costumes policies
  • Balanced cash correctly daily.
Concessions, 10/2008 to Current
Truist Financial Corporation – Philadelphia , PA
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards.
  • Assisted guests, including offering personable greetings and taking orders.
  • Reconciled all receipt totals, cash and credit payments to address any shortages.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Cleaned food preparation areas, tools and equipment.
Bank Teller, 12/2013 to 07/2015
University Of Montevallo – Montevallo , AL
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new accounts.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Turned in excess cash to maintain drawer security.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Placed orders for customer checks and verified starting numbers.
  • Served needs of ample amount of customers in busy day.
  • Provided customer records on demand, including account statements and copies of checks.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Reconciled cash drawer and resolved discrepancies.
  • Accessed computerized financial information to answer questions related to specific accounts.
Game Room Attendant, 02/2011 to 05/2015
New York Hotdog And Gambling – City , STATE
  • Operated point of sale terminal to complete customer transactions.
  • Adhered to safety regulations for facility usage including capacity and fire marshall restrictions.
  • Reported game malfunction to maintenance department for resolution to decrease machine downtime.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Recorded daily opening and closing reports to reconcile sales.
  • Assisted with ticket redemption and provided prize selection to customers.
  • Issued tickets to customers and collected payment and fees for desired services.
Education
High School Diploma: 05/2008
Bishop Donahue High School - City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Bishop Donahue High School

Job Titles Held:

  • Receptionist/Office Secretary
  • Concessions
  • Bank Teller
  • Game Room Attendant

Degrees

  • High School Diploma : 05/2008

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