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receptionist office assistant resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Personable and self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service.

Skills
  • Scheduling
  • Budgeting
  • Cash handling / Trust fund management
  • Office administration and support
  • Accounts Payables/Receivables
  • Customer service
  • Telephone etiquette
  • Scheduling
  • Mail sorting
  • Microsoft Word & Excel
  • Sensitive information handling
Work History
04/2021 to 10/2021 Receptionist/Office Assistant Ferguson | , ,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored office supplies by checking inventory and placing orders.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed transactions, exchanges and returns to support payment processing.
04/2001 to Current Professional Cleaner /Owner/Operator University Of Pennsylvania Health System | , ,
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Spearheaded effective cleaning projects by implementing and improving workflow.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Trained and mentored all new personnel to maximize quality of service and performance.
01/1992 to 03/2021 Administrative Secretary Stratasys | , ,
  • Delivered top-notch administrative support promoting excellence in office operations.
  • Managed office inventory by restocking supplies to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support by copying and filing documents.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.
  • Produced highly accurate internal and external letters and memoranda.
  • Negotiated room and event space prices to save company costs.
  • Recorded minutes at board meetings adhering to proper procedures and bylaws
  • Received and routed business correspondence to correct departments and staff members.
  • Communicated via phone and email to confirm deliveries and respond to inquiries
  • Sorted, opened and routed incoming correspondence and deliveries
  • Processed cash, credit and touchless transactions for the church
10/1995 to 07/2001 Office Manager ADM Document Systems | , ,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Developed standard operating procedures for all administrative employees.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Accounts Receivables/Accounts Payable
  • Managed office operations while scheduling appointments for department managers.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
Education
Expected in 05/1988 to to High School Diploma | Seymour High School, Seymour, IN, GPA:

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Resume Overview

School Attended

  • Seymour High School

Job Titles Held:

  • Receptionist/Office Assistant
  • Professional Cleaner /Owner/Operator
  • Administrative Secretary
  • Office Manager

Degrees

  • High School Diploma

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