Receptionist/Office Assistant Resume Example

RECEPTIONIST/OFFICE ASSISTANT

Career Overview

I'm seeking to procure a challenging opportunity within a professional environment providing growth and career advancement. I'm a highly motivated administrative professional recognized for exceeding organizational and administrative goals. I have and utilize strong communication skills, as well as interpersonal skills, and I'm a team player. I also possess a tremendous professional work history along with creditable references.

Skill Highlights

Telephone & Front Desk Reception * Customer Service * Filing Database & Records Management * Executive & Administrative Support Reports & Spreadsheets * Complaint Handling * Data Entry (35 WPM)Computer Skills: Word Excel * PowerPoint * Access * Visio * Outlook * Windows Vista/XP

Professional Experience

Receptionist/Office Assistant
May 2014 to August 2015Seat Pleasant, MD

Answer all incoming calls and handled caller's inquiries whenever possible.
Re-direct calls as appropriate and take adequate messages when required Greet, assist and/or direct visitors and the general public.
Provided office support services in order to ensure efficiency and effectiveness within the Agency.
Received, direct and relay telephone messages and fax messages.
Directed the residents and the general public to the appropriate staff members.
Picked up and delivered the mail.
Opened and date stamp all general correspondence.
Maintained the general filing system and file all correspondence Assisted in the planning and preparation of meetings conferences and conference telephone calls.
Made preparations for Council and committee meetings Maintained an adequate inventory of office supplies Responded to public inquiries.
Provided word-processing and secretarial support Performed clerical duties in order to maintain The City Administration Developed and maintain a current and accurate filing system.
Monitored the use of supplies and equipment.
Coordinated the repair and maintenance of office equipment.

Customer Services Representative / Administrative Assistant
October 2006 to May 2014Department of Health － Washington, DC

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Demonstrated proficiency in telephone and front-desk reception within a high-volume environment.
Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
Led "cleanup" of company database and files.
Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Bank Teller
January 2005 to January 2006Chevy Chase Bank － Washington, DC

Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Entered customers' transactions into computers to record transactions and issue computer-generated receipts.
Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Counted currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Ordered a supply of cash to meet daily needs.
Received and count daily inventories of cash, drafts, and travelers' checks.
Prepared and verified cashier's checks.
Sorted and filed deposit slips and checks.

Customer Service Representative
January 2002 to January 2004Home Depot Inc － Oxon Hill, MD

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.

Education

High School Diploma : 1998John Marshall Senior High School

Skills

adding machines, administrative, Administrative Support, Agency, attention to detail, billing, calculators, cashier, clerical, conferences, Council, client, Customer Service, Data Entry, Database, delivery, fax, Filing, financial, funds, inventory, meetings, Access, Excel, mail, money, office, Outlook, PowerPoint, Windows, Word, office equipment, personnel, quality, receiving, Reception, recording, secretarial, Spreadsheets, team-player, Telephone, 35 WPM, Visio, Vista, word-processing, written

Resume Overview

Companies Worked For:

Department of Health
Chevy Chase Bank
Home Depot Inc

School Attended

John Marshall Senior High School

Job Titles Held:

Receptionist/Office Assistant
Customer Services Representative / Administrative Assistant
Bank Teller
Customer Service Representative

Degrees

High School Diploma : 1998

Resume Score: 90%

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