Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Superior communication skills Cheerful and energetic Superior organization skills Flexible scheduling MS Office proficient Dependable and reliable Effective team player Resolution-oriented Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist.

  • Office administration
  • Telephone etiquette
  • Departmental support
  • Problem-solving
  • Office organization
  • Problem-solving skills
  • Scheduling
  • Staff Management
  • Office management
  • Bookkeeping
  • Cash Handling
  • Verbal and written communication
  • Call forwarding
  • Mail sorting
  • Sensitive information handling
  • Meeting scheduling
  • Technical Support
Work History
02/2011 to 03/2014 Receptionist/Office Assistant Northland Laboratories | Umatilla, OR,
  • Tasks Generated, typed, formatted and edited letters, documents, motions, briefs and client forms.
  • Sales Consistently generated additional revenue through skilled sales techniques.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over phone regarding store operations, product, promotions and orders.
  • Fannin Litigation Group Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout t office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through signature process. Maintained and reserved executive conference room calendar. Processed summons, subpoenas, appeals and motions .Directed incoming calls to appropriate staff members.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collected room deposits, fees and payments.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
08/2007 to 11/2009 Interior Blinds Consultant Blinds Etc | City, STATE,
  • Blinds Etc.
  • Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Extended customer subscriptions, offering discounts and promotions to ensure high Education customer retention rates.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Built productive relationships with builders,realtors & customers.
  • Marketed our business & lead generations through referrals & trade shows.
  • Attended sales & training seminars.
  • Grew monthly sales.
  • Consulted with clients to determine architectural preference to meet overall design goals.
  • Developed space planning concepts, color palette selections and textile presentations.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and [Type] items.
  • Facilitated requests regarding product information, installation methods and product upgrade options.
05/1991 to 08/2004 Front Office Representative-Counselor-Assistant Sales Manager Jenny Craig | City, STATE,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment & bookkeeping & banking.
  • Multi task in a high volume office enviroment
  • Suggested new products that increased earnings.
  • Conducted individual counseling sessions to address physical, mental, social and emotional problems caused by weight gain.
  • Interviewed and assessed new clients each week.
  • Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems due to overeating.
  • Set goals to help them be successful.
  • Led sales calls with team members to establish sales and customer retention goals. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
  • Exceeded company expectations in sales & received multiple awards for top Regional Sales Consultant.
  • Delivered clerical support by handling range of routine and special requirements.
04/1987 to 08/1989 Food & Cocktail Server Azteca | City, STATE,
  • Azteca Delivered exceptional service by greeting and serving customers in a timely, friendly manner .Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests.. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of cash drawer. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
  • Assisted guests with making menu choices in a informative and helpful fashion .Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests. Correctly calculated charges, issued bills and collected payments .Maximized table turns and rotated seating for maximum guest satisfaction .Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Provided high quality service.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
  • Set up line stations with proper tools and products, quality-checked foods and maintained line equipment.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Trained and assisted new kitchen staff members.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Expected in 08/1987 GED | Tongue Point Job Corps , Astoria,Oregon, GPA:

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  • Tongue Point Job Corps

Job Titles Held:

  • Receptionist/Office Assistant
  • Interior Blinds Consultant
  • Front Office Representative-Counselor-Assistant Sales Manager
  • Food & Cocktail Server


  • GED

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