Emerging medical receptionist pursuing bachelors degree in biology and in medical assisting; ready to positively impact company operations in a full time or part time position. Well-organized, reliable and bilingual . Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Skills
Bilingual
Multitasking
Goal-oriented
Hands-on learner
Fast learner
Charismatic.
Friendly, positive attitude
Front desk operations and telephone etiquette
Ability to handle difficult customers.
Time management.
Ability to calculate taxes, discount sales, promotions and upsell products.
Punctual
Record keeping
Consulting
Patient callbacks
Records management and maintenance
Hospitality services
Knowledgeable of Allergan products
Knowledge of Miradry
Knowledge of body plastic surgeries
Problem-solving skills
Cash Handling and card transactions
Good listening skills
Ability to operate Point of Sale (POS) system operation.
Conflict resolution techniques
Customer And Client Relations
Dependability
Written and verbal communication skills
Organizational skills
Multi-line telephone skills
Computer Skills
Document control
Ability to operate company computer systems.
HIPAA guidelines
Knowledge of medical terminology
Proficient in Excel
Experience
01/2022 to 05/2022
Front Desk CoordinatorUsa Vein Clinics – Austin, TX,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Maintain a professional and clean work environment and appearance.
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Helped patients complete paperwork and explained processes, answered questions regarding medspa and surgical procedures.
Distributed treatment and procedural information to patients.
Called patients to schedule and confirm scheduled appointments and obtain additional details. Consistently double-checking information and availability.
Scheduled follow-up appointments as designated by physician.
Handled payments processing using Care Credit, Alpheon and cash and provided customers with receipts and proper bills and change.
Informed patients of financial responsibilities prior to rendering services.
Log patient points into their Alle rewards or their Aspire Galderma rewards account.
Upload and organize patient photos for operation notes and social media.
Maintained important files, running reports and delivering updates on occupancy, revenue and patient feedback.
Maintain and update the surgical and medspa weekly goal board.
Opened the clinic and completed closing paperwork and procedures daily.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Prepared new charts, updated existing charts and managed records transfers between offices.
Gathered, transcribed and typed medical information into charts.
Conveyed information to patients about arrival times and preoperative procedures.
Prepared preoperative gift bags for the preoperative patients.
Took inventory and ordered low-stock items to maintain effective supply organization.
02/2020 to 01/2022
Receptionist/Medical AssistantCarlton Senior Living – El Macero, CA,
Set up appointments for physician visits and procedures using calendar software.
Updated group medical records and technical library to promote smooth office operations.
Entered insurance, demographics and health history into patient database.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Processed and produced ER, OR and portable x-ray information to assist diagnosis.
Checked patients in and out for appointments. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Informed patients of financial responsibilities prior to rendering services.
Prepared and sent financial statements to support bookkeeping functions.
Straightened up waiting room to maintain neat and organized space.
Gathered, transcribed and typed medical information into charts.
Ordered ink cartridges, toner, paper and other office supplies.
Performed preliminary physical tests to accurately record results in patient history summary.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Measured patient peak flows to improve workflow efficiency.
07/2016 to 01/2020
Front Desk Medical ReceptionistDavita – Kenner, LA,
Entered insurance, demographics and health history into patient database.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Protected patients by observing strict HIPAA guidelines.
Photocopied insurance cards, Identification, documented details and verified patient coverage for upcoming procedures or appointments.
Took messages from patients and promptly relayed to appropriate staff. Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Informed patients of financial responsibilities prior to rendering services.
Handled correspondence, managed files and performed other clerical duties for office staff.
Compiled physical and digital documents, charts and reports.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Oversaw processes for signing in visitors, issuing badges and updating logs.
Made nurse practitioner appointments with doctors.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Education and Training
Expected in 08/2022 to to
Medical Assistant Certification : Medical Assisting Blinn College - Brenham, TX GPA:
Expected in 2017 to to
High school Diploma: Sealy High School - 2372 Championship Dr, 100 Montgomery St. 10th Floor, GPA:
Expected in to to
Associate of Arts: Biology Blinn College - 902 College Ave, Brenham, TX 77833, GPA:
Additional Information
Employee of the Year (June 2018)
Sealy High School Honor Society (May 2017)
Miss Fantasy of Lights Scholarship (Nov. 2016)
Miss Fantasy of Lights Award - Crowned Duchess (Nov. 2016)
Adobe Photoshop Certificate (May 2016)
CPR and First Aid Certificate (Apr. 2016)
Typing Certificate (Dec. 2013)
Austin County Fairgrounds Art Competition Red Ribbon Award (Oct. 2013)
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.