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receptionist legal assistant resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Cheerful receptionist/legal assistant with six years of experience tackling wide range of clerical office duties with focus on customer service. Detail-oriented and accurate when entering information, supporting colleagues with work related tasks and helping customers with routine and challenging needs while remaining professional. I am a goal-driven individual with extensive background managing busy reception areas and multi-line telephone systems along with technology understandings. I adapt to new tasks well, and am always ready to learn.

Skills
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • 100 WPM typing speed
  • Organization and efficiency
  • Office equipment operations
  • Business operations understanding
  • Multitasking and prioritization
  • Data entry
  • Tech-savvy
  • Multitasking ability
  • PC proficient
  • Flexible
  • Service-oriented mindset
Education and Training
Silverton High School Silverton, OR, Expected in 06/2013 High School Diploma : - GPA :
Experience
Ollie's Bargain Outlet - Receptionist/Legal Assistant
Mentor, OH, 09/2018 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Managed Multi-line system to handle more than one incoming calls per day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Prepared packages for clients and coordinated timely shipments.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Coordinated and communicated with many clients daily to gather pertinent information.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Sorted incoming mail and directed to correct personnel each day.
  • Rendered information to callers and drafted office emails.
Macy's - Assistant Store Manager
Victorville, CA, 06/2016 - 09/2018
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
The Children's Place - Retail Associate
City, STATE, 06/2015 - 06/2016
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Worked with off-site locations to find desired items for customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted customers and provided excellent customer service.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Greeted customers upon entrance and handled all cash and credit transactions.

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Resume Overview

School Attended

  • Silverton High School

Job Titles Held:

  • Receptionist/Legal Assistant
  • Assistant Store Manager
  • Retail Associate

Degrees

  • High School Diploma

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