LiveCareer-Resume

receptionist intern resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

As a communicative receptionist, I am recognized for providing first-rate support for corporate decision-makers. I am a meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. I am ambitious and equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Skills
  • Organization and Efficiency
  • Recordkeeping and Bookkeeping
  • Business Operations Understanding
  • Multi-Line Telephone Skills
  • Meticulous and Organized
  • Verbal and Written Communication
  • Greeting and Seating Clients
  • Customer Service-Oriented
  • Customer Complaint Resolution
  • Call Answering and Routing
  • Attention to Detail
  • Courteous and Professional
  • Prioritization and Time Management
  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Service-Oriented Mindset
Experience
05/2022 to Current
Receptionist Intern Marcus Corporation Dardenne Prairie, MO,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated databases and spreadsheets to promote access to information.
  • Gathered, sorted, distributed and sent mail and packages.
  • Scheduled and confirmed appointments.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Maintained professional tone at all times, including during peak rush hours.
07/2021 to 04/2022
Server Hilton Worldwide Arlington, TX,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Relayed orders and special requests to cooks.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Provided timely checks on guest needs and brought requests.
  • Handled special customer requests for separate checks and menu substitutions.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Presented food and beverages to guests at tables.
  • Monitored dining rooms for safety and customer needs.
06/2019 to 10/2019
Restaurant Hostess Royal China City, STATE,
  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Built positive relationships with other front-of-house and kitchen staff.
Education and Training
Expected in 05/2023 to to
High School Diploma:
Northview High School - Duluth, GA,
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Professional
Negotiated:
Chinese (Mandarin):
Full Professional
Negotiated:
Chinese (Cantonese):
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Northview High School

Job Titles Held:

  • Receptionist Intern
  • Server
  • Restaurant Hostess

Degrees

  • High School Diploma

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