Receptionist Intake Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Intake Specialist knowledgeable about crisis management strategies. Excellent interpersonal communication skills with special expertise in crises services. Managing high-volume caseloads for multiple counties, keeping personal information of those we help confidential and providing top-notch service in a fast-paced environment. I am excellent at maintaining efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. I am excited to learn new tasks and willing to lend a helping hand wherever I am needed. I am a dedicated employee known for punctuality, performing employment duties quickly while paying attention to detail, all with a positive attitude.

  • Claims processing
  • Client intake
  • Records management
  • Data entry
  • Application assessments
  • Conflict mediation
  • Document management
01/2022 to Current
Office Operations Associate Hntb Corporation Houston, TX,
  • Process visitor paperwork.
  • Perform background checks.
  • Create weekly bulletin with weekly PIOC job postings.
  • Open mail and direct it to the correct person/department.
  • Assign social workers to new GP PIOC.
  • Create a multitude of memos for different departments and the institution.
  • Keep track of PIOC's jobs and job changes.
  • Create new signage for the institution.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
11/2019 to 01/2022
Receptionist/Intake Specialist Getgo Greenwood, IN,
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
  • Conducted client interviews and performed client intake services.
  • Screened applicants and took initial information about demographic and historical data.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Supported execution of social service programs for disabled and low income groups.
05/2016 to 03/2020
Manager/Server/Bartender Summit Ford City, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Entered customer food orders into computer system.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties by showing how to open, give excellent service and close.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Successfully balanced managing, bartending and serving seamlessly without sacrificing work quality.
10/2018 to 07/2019
Office Administrator Citgo City, STATE,
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Processed financial documents, contracts, expense reports and invoices.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
04/2016 to 01/2017
Gas Station Attendant Company Name City, State,
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
Education and Training
Expected in
: Welding
Moraine Park Technical College - Beaver Dam, WI,
Expected in 06/2010
High School Diploma:
Waupun Area Senior High School - Waupun, WI

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Resume Strength

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Resume Overview

School Attended
  • Moraine Park Technical College
  • Waupun Area Senior High School
Job Titles Held:
  • Office Operations Associate
  • Receptionist/Intake Specialist
  • Manager/Server/Bartender
  • Office Administrator
  • Gas Station Attendant
  • Some College (No Degree)
  • High School Diploma

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