LiveCareer-Resume

receptionist hostess resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Adaptable Business Marketing major (3.5 GPA) currently attending University of Nevada Las Vegas, with 3.5+ years of work experience. Aiming to leverage a proven knowledge of business development, branding, and entrepreneurial leadership skills to successfully fill the expected role at your company. Frequently recognized as diligent by my peers, I can be relied upon to help your company achieve its goals.

Skills
  • Public Speaking
  • Course Planning
  • Communication and public speaking skills
  • Able to adapt
  • Servicing others
  • Adaptable Business Marketing major (3.
  • Self-Motivated
  • Personable and Friendly
  • Attention to Detail
  • Customer-Oriented
  • Reliable and Trustworthy
  • Time Management and Prioritization
  • Service Oriented
  • Active Listening and Communication
  • Service-Oriented
  • Flexible and Adaptable
  • Team Player
  • Multitasking and Prioritization
  • Reservation Management
  • Verbal and Written Communication
  • Guest Greeting and Seating
Experience
06/2022 to 08/2022 Receptionist/Hostess General Electric | Windsor, CT,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Answered phones promptly to record and confirm reservations.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
11/2021 to 12/2021 ADMINISTRATOR Aloha | City, STATE,
  • Recruited, hired, trained and terminated departmental personnel.
  • Recruited, hired and trained primary and supplemental staff.
  • Observed teaching methods and examined learning materials to evaluate and standardize curricula and teaching techniques.
  • Participated in student recruitment, selection and admission.
  • Represented institutions at community and campus events.
  • Formulated strategic plans for institution.
  • Recommended personnel actions related to programs and services.
  • Enforced discipline and attendance rules.
  • Consulted with government regulatory and licensing agencies to confirm institution's conformance with applicable standards.
  • Established operational policies and procedures and made any necessary modifications, based on analysis of operations, demographics and other research information.
  • Prepared reports on academic or institutional data.
05/2020 to 08/2020 Front of House Prep. Raisin Canes | City, STATE,
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
  • Investigated and resolved complaints regarding food quality and service.
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
  • Kept accurate records in compliance with sanitation and food service requirements.
  • Coordinated with service providers to address equipment maintenance and waste removal.
  • Established standards for personnel performance and customer service.
  • Reviewed procedures and operational challenges to uncover service and safety improvements.
  • Greeted guests, escort them to seats and present them with menus and wine lists.
  • Counted money and made bank deposits.
  • Maintained food and equipment inventories to support business demand.
  • Created specialty dishes and developed recipes to be used in dining facilities.


01/2016 to 01/2019 Receptionist, Food Runner, Guest Assistance, Etc. Saint Louis Pinto Tournament | City, STATE,
  • Typed memos and letters using standard computer or word processor.
  • Sorted incoming mail and placed in department bins or distributed to personnel.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.
  • Used sign-in sheets and other check-in procedures to track visitors on premises.
  • Ordered stationery and coffee supplies to restock inventory.
  • Reported presence of unauthorized visitors in or around facility to security department.
  • Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
  • Provided typing, word processing and clerical support and assisted with special projects.
  • Photocopied or mimeographed various materials, collating and distributing as required.
  • Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
  • Maintained office and faculty supplies to keep optimum stock on hand.
  • Policed office front entrance, monitoring arrival and departure of staff and visitors.
  • Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
  • Handled frequent work process interruptions with flexibility and poise.
  • Coordinated catering and logistics for firm and client meetings and other events.
  • Transmitted information and documents to customers via computer and mail.
  • Answered questions about organization and provided callers with address, directions and other information.
  • Documented and communicated actions and continuing needs to support continuity among work teams.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Received, sorted and forwarded incoming mail and coordinated pick-ups and deliveries of express mail.
  • Observed visitor logbook and issued passes to maintain security of premises.
  • Signed for incoming deliveries and notified employees of packages.
  • Coordinated copy machine repair and office equipment maintenance.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Backed up and assisted with clerical or technical tasks, driving operations during staff absences.
  • Performed routine bookkeeping tasks to record and store financial transactions.
Education and Training
Expected in 05/2025 to to BBA | Management Administrator, Business Marketing University of Nevada Las Vegas, Las Vegas, NV, GPA:

GPA: 3.53

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Resume Overview

School Attended

  • University of Nevada Las Vegas

Job Titles Held:

  • Receptionist/Hostess
  • ADMINISTRATOR
  • Front of House Prep.
  • Receptionist, Food Runner, Guest Assistance, Etc.

Degrees

  • BBA

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