Adaptable Business Marketing major (3.5 GPA) currently attending University of Nevada Las Vegas, with 3.5+ years of work experience. Aiming to leverage a proven knowledge of business development, branding, and entrepreneurial leadership skills to successfully fill the expected role at your company. Frequently recognized as diligent by my peers, I can be relied upon to help your company achieve its goals.
Skills
Public Speaking
Course Planning
Communication and public speaking skills
Able to adapt
Servicing others
Adaptable Business Marketing major (3.
Self-Motivated
Personable and Friendly
Attention to Detail
Customer-Oriented
Reliable and Trustworthy
Time Management and Prioritization
Service Oriented
Active Listening and Communication
Service-Oriented
Flexible and Adaptable
Team Player
Multitasking and Prioritization
Reservation Management
Verbal and Written Communication
Guest Greeting and Seating
Experience
Receptionist/Hostess, 06/2022 - 08/2022 General Electric – Windsor, CT,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to quickly seat guests.
Communicated with servers about new tables, changes in food availability and customer comments.
Resolved customer service and food-related issues to maintain guest satisfaction.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Answered phones promptly to record and confirm reservations.
Built positive relationships with other front-of-house and kitchen staff.
Greeted incoming guests to escort to assigned dining area and present menus.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Collected reservation information and communicated updates to guests via mobile device or in-person.
ADMINISTRATOR, 11/2021 - 12/2021 Aloha – City, STATE,
Recruited, hired, trained and terminated departmental personnel.
Recruited, hired and trained primary and supplemental staff.
Observed teaching methods and examined learning materials to evaluate and standardize curricula and teaching techniques.
Participated in student recruitment, selection and admission.
Represented institutions at community and campus events.
Formulated strategic plans for institution.
Recommended personnel actions related to programs and services.
Enforced discipline and attendance rules.
Consulted with government regulatory and licensing agencies to confirm institution's conformance with applicable standards.
Established operational policies and procedures and made any necessary modifications, based on analysis of operations, demographics and other research information.
Prepared reports on academic or institutional data.
Front of House Prep., 05/2020 - 08/2020 Raisin Canes – City, STATE,
Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
Investigated and resolved complaints regarding food quality and service.
Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
Kept accurate records in compliance with sanitation and food service requirements.
Coordinated with service providers to address equipment maintenance and waste removal.
Established standards for personnel performance and customer service.
Reviewed procedures and operational challenges to uncover service and safety improvements.
Greeted guests, escort them to seats and present them with menus and wine lists.
Counted money and made bank deposits.
Maintained food and equipment inventories to support business demand.
Created specialty dishes and developed recipes to be used in dining facilities.
Receptionist, Food Runner, Guest Assistance, Etc., 01/2016 - 01/2019 Saint Louis Pinto Tournament – City, STATE,
Typed memos and letters using standard computer or word processor.
Sorted incoming mail and placed in department bins or distributed to personnel.
Checked visitors in and directed or escorted to appropriate departments and personnel.
Used sign-in sheets and other check-in procedures to track visitors on premises.
Ordered stationery and coffee supplies to restock inventory.
Reported presence of unauthorized visitors in or around facility to security department.
Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
Provided typing, word processing and clerical support and assisted with special projects.
Photocopied or mimeographed various materials, collating and distributing as required.
Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
Maintained office and faculty supplies to keep optimum stock on hand.
Policed office front entrance, monitoring arrival and departure of staff and visitors.
Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
Handled frequent work process interruptions with flexibility and poise.
Coordinated catering and logistics for firm and client meetings and other events.
Transmitted information and documents to customers via computer and mail.
Answered questions about organization and provided callers with address, directions and other information.
Documented and communicated actions and continuing needs to support continuity among work teams.
Displayed pleasant and professional voice and demeanor, positively representing organization.
Received, sorted and forwarded incoming mail and coordinated pick-ups and deliveries of express mail.
Observed visitor logbook and issued passes to maintain security of premises.
Signed for incoming deliveries and notified employees of packages.
Coordinated copy machine repair and office equipment maintenance.
Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Backed up and assisted with clerical or technical tasks, driving operations during staff absences.
Performed routine bookkeeping tasks to record and store financial transactions.
Education and Training
BBA: Management Administrator, Business Marketing, Expected in 05/2025 - University of Nevada Las Vegas - Las Vegas, NV, GPA:
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