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receptionist hostess cruise ship agent resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary
Receptionist/Cruise Ship Agent. Excelling at customer satisfaction and retention. Trained in customer service with knowledge of French cuisine. High energy and outgoing with a dedication to positive guest relations. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 5 years in the hospitality industry.
Skills
  • Proficient in cash management
  • Credit card processing
  • POS systems expert​
  • International sales support
Work History
07/2016 to Current
Receptionist/Hostess Cruise Ship Agent Firstservice Residential Destin, FL,
  • Handles cash transactions with customers.
  • Scan goods and collect payment.
  • Keep reports of transactions.
  • Resolve customer complaints, guide and provide relevant information.
  • Pleasantly deal with customers to ensure satisfaction.
  • Provide guests with access to services, answer guest's requests for assistance and coordinate with housekeeping, staff and management to fulfill guests requirements.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
09/2015 to 06/2016
Hostess Faraglioni Cruise Ship City, STATE,


  • Greeted, registered and assigned rooms to guests of hotels or motels.
  • Answered department telephone calls within rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Verified customers' credit and established how the customer would pay for the accommodation.
Education
Expected in 2016 to to
Bachelor of Arts: Foreign Languages and Cultures
University of Naples, Italy - Naples, Italy
GPA:
Certifications

Practical Hotel Receptionist Training. Welcoming guests, check-in check-out, hotel procedures, brand standards and terminology, loyalty program enrollment, behavioral skills training and understanding hotel departments.

Achievement Certificate "DELF" A1-A2 B1-B2 French Institute Granoble in F. Crispi Naples 80121.

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Resume Overview

School Attended

  • University of Naples, Italy

Job Titles Held:

  • Receptionist/Hostess Cruise Ship Agent
  • Hostess

Degrees

  • Bachelor of Arts

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