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- Handles cash transactions with customers.
- Scan goods and collect payment.
- Keep reports of transactions.
- Resolve customer complaints, guide and provide relevant information.
- Pleasantly deal with customers to ensure satisfaction.
- Provide guests with access to services, answer guest's requests for assistance and coordinate with housekeeping, staff and management to fulfill guests requirements.
- Provided an elevated customer experience to generate a loyal clientele.
- Described product to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Greeted, registered and assigned rooms to guests of hotels or motels.
- Answered department telephone calls within rings, using correct salutations and telephone etiquette.
- Made and confirmed reservations.
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Verified customers' credit and established how the customer would pay for the accommodation.
University of Naples, Italy - Naples, Italy
Practical Hotel Receptionist Training. Welcoming guests, check-in check-out, hotel procedures, brand standards and terminology, loyalty program enrollment, behavioral skills training and understanding hotel departments.
Achievement Certificate "DELF" A1-A2 B1-B2 French Institute Granoble in F. Crispi Naples 80121.
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Resume Overview
School Attended
- University of Naples, Italy
Job Titles Held:
- Receptionist/Hostess Cruise Ship Agent
- Hostess
Degrees
- Bachelor of Arts
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