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receptionist front office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 18 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Ambitious receptionist offering 18 years of experience in customer-facing administrative roles. Displaying key strengths in Customer Service, General Computer Skills, Effective Communication Skills, Strong Organization Skills and Ability to work with minimal supervision in a Team Orientated Enviroment. Ready to enhance company image by providing friendly, effective services to assist customers. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Organization and efficiency
  • Multi-line telephone skills
  • Office equipment operations
  • Business operations understanding
Experience
Receptionist/Front Office Manager, 2002 - 2020
Access Healthcare Physicians, Llc Jensen Beach, FL,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Rendered information to callers and drafted office emails.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Scheduled and confirmed appointments.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Coordinated and communicated with [Number] clients daily to gather pertinent information.
Front Office Receptionist, 2004 - 2005
First Fidelity Bank Phoenix, AZ,
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Determined needs of visitors and provided information or solutions.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Answered office phone and emails to schedule appointments, forward information and complete .
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Assistant Manager, 2001 - 2002
Cato's Fashion City, STATE,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted Manager in evaluating employee performance and cultivating improvement initiatives.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
Assistant Manager Sales Associate, 1994 - 1999
Lane Bryant Outlet City, STATE,
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
Education and Training
High School Diploma: , Expected in 06/1992
-
Newnan High School - Newnana, GA,
GPA:
Status -

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Resume Overview

School Attended

  • Newnan High School

Job Titles Held:

  • Receptionist/Front Office Manager
  • Front Office Receptionist
  • Assistant Manager
  • Assistant Manager Sales Associate

Degrees

  • High School Diploma

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