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Receptionist Front Desk Receptionist resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Customer assistance and interaction
  • Oral and writing communication
  • Fluent in English
  • Cash transactions
Experience
09/2020 to 07/2021
Receptionist/Front Desk Receptionist Community Health System Auburn, WA,
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
  • Determined needs of visitors and provided information or solutions.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
  • Managed more than [Number] incoming calls per day.
09/2019 to 03/2020
Receptionist Clerk St. Catherine Of Siena Roslyn, NY,
  • Pulled and organized requested documentation.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Addressed all information updates by making changes to records in [Type] system.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed more than [Number] incoming calls per day.
04/2000 to 11/2014
ER Unit Secretary Laughlin Memorial Hospital City, STATE,
  • Coordinated and performed patient admissions, transfers and discharges.
  • Recorded all inquiries and calls into computer system.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Updated patient financial information to promote accurate record keeping.
  • Communicated with patients to gather intake data and verify chart information.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Helped patients complete paperwork and explained processes and procedures.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
  • Managed medical practice administrative needs to provide patient satisfaction.
10/2009 to 10/2010
Phlebotomist Takoma Hospital City, STATE,
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Identified patients using proper procedures prior to specimen collection.
  • Transported specimens following established protocol for temperature and light.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Interviewed patients and documented details to update and file paperwork.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
  • Verified collection orders and communicated discrepancies to nurses.
  • Labeled patient samples, double-checking all information for accuracy.
  • Used aseptic techniques to maintain specimen integrity.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Sanitized work area after every patient to prevent contamination and spread of disease.
  • Interviewed patients to verify test requisitions and patient identity.
  • Properly stored and transported specimens to prevent loss and delays.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
Education and Training
Expected in 05/1991
High School Diploma:
South Greene High School - Greeneville, TN
GPA:

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Resume Overview

School Attended

  • South Greene High School

Job Titles Held:

  • Receptionist/Front Desk Receptionist
  • Receptionist Clerk
  • ER Unit Secretary
  • Phlebotomist

Degrees

  • High School Diploma

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