Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
Customer assistance and interaction
Oral and writing communication
Fluent in English
Cash transactions
Experience
09/2020 to 07/2021
Receptionist/Front Desk ReceptionistCommunity Health System – Auburn, WA,
Answered phone calls, provided information to callers and connected callers to appropriate people.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Signed for packages, recorded all deliveries and distributed to personnel.
Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Pulled and organized requested documentation.
Determined needs of visitors and provided information or solutions.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
Communicated with outside offices to obtain records and transfer files for [Type] needs.
Managed more than [Number] incoming calls per day.
09/2019 to 03/2020
Receptionist ClerkSt. Catherine Of Siena – Roslyn, NY,
Pulled and organized requested documentation.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Processed payments and updated accounts to reflect balance changes.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Addressed all information updates by making changes to records in [Type] system.
Reviewed [Type] and [Type] records to check completeness and verify integrity.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Managed more than [Number] incoming calls per day.
04/2000 to 11/2014
ER Unit SecretaryLaughlin Memorial Hospital – City, STATE,
Coordinated and performed patient admissions, transfers and discharges.
Recorded all inquiries and calls into computer system.
Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Updated patient financial information to promote accurate record keeping.
Communicated with patients to gather intake data and verify chart information.
Transcribed physicians' notes and entered data into electronic chart management software.
Prepared new charts, updated existing charts and managed records transfers between offices.
Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
Managed incoming telephone calls, including taking messages and directing callers to personnel.
Kept office spaces well-stocked with administrative and medical supplies.
Helped patients complete paperwork and explained processes and procedures.
Adhered to all HIPAA requirements to safeguard patient confidentiality.
Managed medical practice administrative needs to provide patient satisfaction.
10/2009 to 10/2010
PhlebotomistTakoma Hospital – City, STATE,
Maintained fully-stocked phlebotomy cart, carrier and station.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Identified patients using proper procedures prior to specimen collection.
Transported specimens following established protocol for temperature and light.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Collected specimens for drug screens, paternity tests and alcohol tests.
Interviewed patients and documented details to update and file paperwork.
Conducted bleeding time tests and updated results into paper or electronic charts.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Labeled blood vials with critical information like time of collection, date and patient name.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
Verified collection orders and communicated discrepancies to nurses.
Labeled patient samples, double-checking all information for accuracy.
Used aseptic techniques to maintain specimen integrity.
Disposed of used needles in sharps containers to avoid accidental needlesticks.
Sanitized work area after every patient to prevent contamination and spread of disease.
Interviewed patients to verify test requisitions and patient identity.
Properly stored and transported specimens to prevent loss and delays.
Coordinated workflow based on stat, schedule, or outpatient needs.
Education and Training
Expected in 05/1991
High School Diploma: South Greene High School - Greeneville, TN GPA:
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