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Receptionist/Front Desk Clerk Resume Example

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RECEPTIONIST/FRONT DESK CLERK
Summary

Dedicated and focused with 39 years experience in various job settings. Over 20 years of experience in DME where I have been responsible for daily operations that cover communicating with physician offices, ordering medical equipment based on physician order volume, scheduling the set up of medical equipment, contacting insurance companies, ordering of office supplies and many other various duties. I have a well rounded experience and feel I would be a valuable asset to your team.

Skills
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Dedicated team player
  • Schedule management
  • Self-starter
Experience
Receptionist/Front Desk ClerkApr 2018 to Current
The Dermatology Center - City , STATE

As front desk receptionist I am responsible for checking patients in, entering  and scanning demographic information into Nextech , entering insurance information and verifying  coverage, answering phones and scheduling appointments. I am also responsible for scheduling return and surgery appointments, receiving referrals and scheduling accordingly. I also receive lab reports and scan and attach to electronic medical record for physician review. Responsible for prepping all charts for  patient appointments and mailing new patient welcome letters and packets for upcoming appointments. 





Customer Service Representative / DME SpecialistNov 2005 to Apr 2018
American HomePatient/Lincare - City , STATE

Responsibilities included working with physician offices and hospitals in obtaining written orders and supporting documentation for medical equipment, qualifying all equipment for insurance coverage based on insurance requirements, ordering of all medical equipment for placement based on physician orders received, loading all equipment into the asset inventory tracking software, scheduling equipment set up with patients, service technicians and respiratory therapist, scheduling follow up appointments with patients as needed, tracking patient follow up between patient and physician as required by insurance, verifying insurance coverage, obtaining authorizations based on payor source, collection of all applicable co-pays and deductibles. I was also responsible for every day functions of office such as ordering of office supplies, reconcile daily cash and all aspects of cleaning the building. I was employed by American Homepatient in St. Robert, Mo until they merged into Lincare in Rolla, Mo on 09/21/17. I remained at Lincare for 7 more months but left due to hostile working environment.

  

 


Customer Service Representative/DME SpecialistMay 2003 to Apr 2004
Sands Mobility - City , STATE

Responsibilities include working with physician offices and hospitals in obtaining written orders and supporting documentation for medical equipment, qualifying all equipment for insurance coverage based on insurance requirements, verifying insurance coverage and obtaining authorizations based on payor source and sending information to the billing office. 





Customer Service Representative / DME SpecialistApr 1996 to Mar 2003
Four Rivers Homecare Equipment - City , STATE

Responsibilities include working with physician offices and hospitals in obtaining written orders and supporting documentation for medical equipment, qualifying all equipment for insurance coverage based on insurance requirements, ordering of all medical equipment for placement based on physician orders received, loading all equipment into the asset inventory tracking software, scheduling equipment set up with patients, service technicians and respiratory therapist, scheduling follow up appointments with patients as needed, tracking patient follow up between patient and physician as required by insurance, verifying insurance coverage, obtaining authorizations based on payor source, collection of all applicable co-pays and deductibles. 

Various PositionsOct 1987 to Jul 1995
Phelps County Regional Medical Center - City , STATE
Reimbursement Specialist - Worked directly under CEO and CFO. Responsible for auditing all payor claims and correcting payor errors with applicable payor.
Collections Clerk - Responsible for collecting outstanding accounts, arranging payment schedules and assisting in documents for court when required. 
Patient Account Representative - Responsible for obtaining all required information to bill insurance and working the explanation of benefits and resubmitting of claims. Direct billing of claims to medicare, medicaid and commercial insurance utilizing the UB-82 and 1500 forms.
Registration Clerk - Responsible for obtaining patient demographics and insurance and all signed forms for billing and registration. This routinely required going to the emergency room and stress center for mental health patients to obtain necessary forms and information.
Switchboard Operator - Responsible for routing of all incoming calls to the hospital, transferring of calls to departments and patient rooms, paging physicians and transferring calls to physician.
​
Education and Training
GED, General Studies/GED1987Truman Education - City, State, USA
Business and Office Technology1987Rolla Technical School - City, State, USAGeneral study of Business and Office
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Resume Overview

School Attended

  • Truman Education
  • Rolla Technical School

Job Titles Held:

  • Receptionist/Front Desk Clerk
  • Customer Service Representative / DME Specialist
  • Customer Service Representative/DME Specialist
  • Various Positions

Degrees

  • GED , General Studies/GED 1987
    Business and Office Technology 1987

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