receptionist front desk resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

  • Skills & Abilities
  • Communication skills
  • Computer skills
  • Attention to detail
  • Very organized
  • Great customer service skills
  • Dependable
  • Personable
08/2020 to 12/2021 Receptionist/Front Desk Eah Housing | Los Angeles, CA,
  • Answering phones
  • Filing and transcribing student information
  • Photo copying required/needed documents
  • Assisting teachers when needed
  • Page 2
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted and directed visitors to appropriate personnel and answered average of 60 calls and emails daily.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Maintained professional tone at all times, including during peak rush hours.
  • Handled multi-line phone system and directed calls and messages for staff.
  • Updated databases and spreadsheets to promote access to information.
  • Managed complex schedules and travel arrangements for personnel.
  • Answered 40 calls per day and directed calls to appropriate individual.
  • Gathered, sorted, distributed and sent mail and packages.
06/2020 to 12/2021 Call Center Representative Reliable Chevrolet | Springfield, MO,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Strengthened team performance and productivity by training and inspiring team members.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Accurately documented calls and caller information and made updates to data.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Implemented additional services to maintain exceptional client service ratings.
  • Corrected issues by giving agents targeted and highly constructive feedback.
  • Processed customer account changes with proprietary software.
  • Completed high volume of outbound calls per day with above-average conversion rate.
02/2019 to 06/2020 Ride team member Six Flags Over GA | City, STATE,
  • Worked as along with my team to ensure a smooth workflow for the ride that I operated
  • I secured and ensured the safety of guests, answered any questions that guests had, sold lockers, and followed procedures during emergencies.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Rotated through series of different stations based on team needs.
  • Greeted customers and offered immediate assistance.
Education and Training
Expected in 01/2019 to to High School diploma | James madison high school, , GPA:
Expected in 01/2018 to to | Georgia Cyber Academy, , GPA:
Expected in 01/2017 to to | Columbia High school, , GPA:

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Resume Overview

School Attended

  • James madison high school
  • Georgia Cyber Academy
  • Columbia High school

Job Titles Held:

  • Receptionist/Front Desk
  • Call Center Representative
  • Ride team member


  • High School diploma

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