Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Positive Attitude and Energetic
  • Security Awareness
  • Greeting and Seating Clients
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Customer Complaint Resolution
  • Data Research and Analysis
  • Telephone Answering
  • Multi-Line Telephone Skills
  • Appointment Confirmation
  • Call Screening
  • Meeting Support
  • Business Correspondence
  • Administrative and Clerical Support
  • Making Appointments
  • Patient Benefits Confirmation
  • Office Equipment Operation
  • Organization and Efficiency
  • Filemaker Pro
  • Call Transfers
  • Confirming Transactions
  • Google Docs
  • Visitor Monitoring
  • Office Supplies and Inventory
  • Patient Appointment Management
  • Operating Telephones
  • Referral Coordination
  • Appointment Booking
  • Correspondence and Office Documents
  • Updating Client Data
  • Office Supply Management
  • Accounting and Billing Software
  • Spreadsheet Tracking
  • Entering Patient Data
Work History
Receptionist, 09/2021 - Current
Creekview Health Center Pleasanton, CA,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Administration Assistant, 04/2019 - 10/2021
Dynamic Workforce Solutions Selmer, TN,
  • Recorded expenses and maintained accounting records.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Prepared weekly employee work schedules for team members.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Produced highly accurate internal and external letters and memoranda.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Created PowerPoint presentations for business development purposes.
  • Maintained staff directory and company policy handbook for human resources department.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Performed research to collect and record industry data.
  • Organized weekly staff meetings and logged minutes for corporate records.
Sales Manager, 08/2018 - 12/2018
Sunbelt Rentals, Inc. Texas City, TX,
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
  • Supervised sales team of Number people, stepping in to support employees and deliver smooth sales processes for clients.
  • Produced contracts, reports, letters, and proposals for clients.
  • Resolved customer issues quickly and managed over Number accounts to increase sales and meet quotas.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Aggressively pursued competitive accounts by differentiating company from competitors.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
  • Reorganized and optimized leads management by implementing Software CRM solution.
Cashier, 06/2016 - 08/2017
99 Restaurants Salem, MA,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $Amount or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Set up new sales displays each Timeframe.
High School Diploma : , Expected in 05/2018
Independence High School - Glendale, AZ
  • Member of Student council

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    School Attended

    • Independence High School

    Job Titles Held:

    • Receptionist
    • Administration Assistant
    • Sales Manager
    • Cashier


    • High School Diploma

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