, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Enthusiastic clerical professional with 32 years of experience helping customers and teammates in the dental field industry. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls. Highly organized and accurate when entering data in Dentrix and maintaining filing systems.
Skills
Organization and efficiency
Meticulous and organized
Multi-line telephone skills
Office equipment operations
Professional and polished presentation
Data entry
Multitasking and prioritization
Service-oriented mindset
People skills
Insurance Claims
Collections
Experience
06/2001 to CurrentReceptionist Rv Retailer | Ringgold, GA,
Answer phones to direct callers, schedule appointments and provide general office information.
Organized and maintained filing and document management systems by coordinating, archiving and purging.
Maintained office supplies inventory by checking stock and ordering new supplies.
Greet patients daily
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Processed monthly statements.
Generated office correspondence and reports.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Processed all accounts receivables, daily deposits, collections
Submission of all dental insurance claims, and following up on unpaid claims
Maintaining Production and Collection Goals
HIPAA compliance
Displayed professional standards at reception desk to make patients feel like family.
Received parcels, and opened mail.
Scheduled and confirmed appointments.
Called patients 2 weeks prior to appointment.
Delivered administrative support to employer by making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balances.
Entered data in Dentrix software to keep records of patient information.
Maintained financial records to verify timely clearance of credit and debit activities.
Managed patient concerns and rectified issues to complete satisfaction.
Prepared daily close reports and balanced accounts receivable to accurately reflect all transactions, and prepared daily deposits.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients.
Made financial arrangements when needed for patients to follow through with diagnostic treatment plans.
Applied knowledge of dental terminology and insurance processes to support office administration productivity.
Attended continuing education seminars.
Maintained 98% to 100% collection rate.
03/1995 to 05/2001Financial Coordinator Charter Spectrum | Centralia, IL,
Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
Discussed nuances of insurance benefits to help patients understand financial obligations.
Input patient and insurance information into company computer system using NDC Dental software.
Called insurance companies to find pertinent information regarding policies and payment benefits, and also followed up on unpaid claims.
Sent treatment claims to insurance carriers on same day that patients received care.
Made financial arrangements for diagnostic treatment.
Sent out billing statements
Accounts receivables
Balanced cash, checks, and credit card payments each day, and prepared deposits.
Helped receptionist answer multi line phones.
Attended in office meetings daily, alternating facilitators between all staff members.
Maintaining 98% collection rate.
Participated with all staff members of in house training and role playing.
Attended many continuing education seminars and conventions.
07/1989 to 02/1995Receptionist Rv Retailer | Byron, GA,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Processed payments and updated accounts to reflect balance changes.
Oversaw office inventory by restocking supplies.
Entered data in Softdent software to keep records of patient information.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained financial records to verify timely clearance of credit and debit activities.
Handled payment processing and provided customers with receipts and proper bills and change.
Greeted incoming patients and verified paperwork to manage smooth intake.
Pulled and organized requested documentation.
Prepared daily reports and balanced cash and checks to accurately reflect all transactions.
Communicated with outside offices to obtain records and transfer files for patient needs.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patients.
Applied knowledge of dental terminology and insurance processes to support office administration productivity.
Education and Training
Expected in 01/1978High School Diploma | New Iberia Senior High School, New Iberia, LAGPA:
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