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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Well-organized professional equipped with broad background in administrative roles. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • Administrative Support
  • Computer Proficiency
  • Prioritization and Time Management
  • Data Entry and Database Software
  • Records Management
  • Payment Processing
  • Visitor and Customer Relations
  • Verbal and Written Communication
Work History
08/2015 to 05/2017
Receptionist Arbor Terrace Willistown West Chester, PA,
  • Greeted incoming staff, students, guests and family members
  • Updated and maintained online database with attendance, student/staff information
  • Updated activity calendars
  • Assisted with activity and special event programs/forms
  • Collected funds for special events/field trips
  • Assisted head of school with other tasks as needed
  • Answered and quickly redirected large volume of calls on central system.
09/2012 to 05/2017
Customer Service Associate Nvr, Inc. Portland, TN,
  • Greeted incoming clients
  • Updated online database with client information
  • Answered and redirected incoming calls
  • Screened clients for eligibility of financial assistance
  • Contacted various clients regarding upcoming events/classes
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
01/2005 to 06/2006
Workman’s Compensation Collection Specialist HCA Healthcare PAS City, STATE,
  • Contacted insurance companies to verify receipt of claims
  • Obtained payment information
  • Contacted patient for updated information
  • Contacted VA Department of Workman’s Compensation for appeal information
  • Notated patient accounts for further follow up
  • Utilized and updated online databases
05/1999 to 09/2003
Cashier/Photo Technician Sam's Club City, STATE,
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
Expected in 05/2003
Bachelor of Science: Therapeutic Recreation
Longwood University - Farmville, VA
GPA:

Activities and Societies:

  • Longwood Ambassadors: volunteered in the Longwood Ambassadors Program where I guided potential students and families through Longwood while discussing various programs, classes and history.
  • Big brother/sister program: volunteered in Big Brother/Big Sister program where I mentored and provided entertainment and encouragement to elementary student recommended to program.
  • Work/Study Program: worked as an Office Manager in the student dormitory, assisted with security of building by verifying locked doors remained closed, verified student accessibility via student IDs/residence logs, maintained guest registry, maintained and submitted request for supplies

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Resume Overview

School Attended

  • Longwood University

Job Titles Held:

  • Receptionist
  • Customer Service Associate
  • Workman’s Compensation Collection Specialist
  • Cashier/Photo Technician

Degrees

  • Bachelor of Science

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