Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, flexible and efficient with the capacity to multi-task. Experienced in office administration, medical front desk positions as well as retail sales.
Cash handling accuracy
Banking and financial services background
Store planning and design
Superb sales professional
High-end fashion knowledge
Strong communication skills
Received numerous “exceeds expectations” ratings on performance reviews, based on customer surveys.
02/2015 to 03/2015
ReceptionistDr. Boyer Optometry － La Verne, CA
Greeted customers and assisted in paperwork and retrieving personal files for the Dr.
Scheduled appointments and maintained and updated appointment calendars.
Verified patient insurance by computer or phone.
Assisted patients with specific needs and directed them to appropriate employees as needed.
Attended weekly team meetings with Dr. and office manager.
Received payment and recorded receipts for services, including balancing receipts at end of day for bank delivery.
08/2010 to 02/2011
Office Manager/Administrative AssistantCAPITALSOURCE BANK － Los Angeles, CA
Hired into office as temporary intern at national headquarters.
Prepared books for Board of Director meetings on time and in accordance with high
Ensured visiting executive and client expectations were exceeded to include hotel
reservations, office set-up, and security.
Ordered catered lunches for executives meetings and ensured board rooms were prepared.
Responsible for filing and faxing an array of sensitive legal [confidential] documents
to ensure business continuity.
Kept office organized, including kitchen cleanliness, and maintained printers and fax machines.
Ordered supplies as needed and kept inventory of stock.
Responsible for taking lunch orders and providing meals to executives in the office.
03/2009 to 10/2009
TellerWELLS FARGO BANK － San Marino, CA
Handled transactions on behalf of a wide demographic of customers with ranging needs.
Engaged in suggestive selling and client sales, specifically in credit and overdraft
Counted cash and handled safety deposits.
Worked with international clients on large cash deposits.
Provided exemplary customer service as measured by customer surveys.
02/2007 to 04/2007
Seasonal Sales AssociateNORDSTROM － Arcadia, CA
Opened and closed the store, which included counting cash drawers and making bank deposits.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Helped customers select products that best fit their personal needs.
In charge of personal client sales and concierge-level
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Kept the showroom clean and maintained neat, orderly product displays.
Stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
09/2005 to 12/2005
ReceptionistURBAN RETREAT － Covina, CA
Responsible for scheduling and confirming appointments, answering phones, making business calls,
payroll, and data entry.
In charge of taking payments from customers and distributing tips for massage therapists in office.
Organized invoices upon closing to prepare for manager.
Informed customers about all product lines and services offered by the company.
Maintained and organized stock shelves.
MAKE-UP DESIGNORY OF LOS ANGELES － Burbank, CACertified in Professional Make-Up Artistry
High School DiplomaBONITA HIGH SCHOOL － La Verne, CA
I recently moved from Pasadena to Lido Island in January.
For the past eight years I have worked in Pasadena as a freelance dog and house-sitter. I have worked with wealthy clients who travel frequently and needed me to keep their house, and dogs, in order. I have been responsible for receiving and organizing packages and mail, keeping the house clean, feeding and walking dogs, and taking dogs to various activities (dog parks, hikes) as requested. I prepare contracts and invoices for clients and am paid upon their return home.
Since moving to Newport Beach, I have been commuting to Pasadena to continue working for clients there. However, I am looking for work closer to home. I enjoyed my time as a receptionist and retail sales associate most, and would love to be a part of a local company where I can apply my skills and help customers get the most out of their experiences!
Customer Service: friendly and upbeat, in person and on phone
Money Management: processing transactions and balancing registers
Multitasking: answering phones, helping customers, filing and organizing particular work space
Computer proficient: managing information electronically, scheduling appointments, monitoring calendars