Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Skills
Multi-Line Telephone Systems
Conflict Resolution
Memorization and Recall
Customer/Client relations
Travel planning
Office administration
Security awareness
Professional demeanor
Time management
Scheduling
Administrative support
Performance improvement
Documentation and reporting
Correspondence Distribution
Customer and Client Relations
Travel coordination
Telephone skills
Project Management
Staff Management
Database administration
Verbal and written communication
Strategic planning
Sorting and labeling
Organization skills
Technical Support
Bookkeeping
Expense reporting
Business administration
Office management
Mail handling
Work History
10/2018 to 04/2020ReceptionistSunrise Senior Living | Edina, MN,
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Maintained building security by monitoring logbook and issuing visitor badges.
Kept reception area clean and neat to give visitors positive first impression.
Corresponded with clients through email, telephone or postal mail.
Liaised with vendors, contractors and professional services personnel to properly process orders.
Kept records in CRM to maintain customer data.
Scheduled and confirmed appointments and meetings for senior management team.
Answered and quickly redirected large volume of calls on central system.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered phone promptly and directed incoming calls to correct offices.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Supported various administrative duties by proofreading, transcribing and invoicing.
Provided clerical support to company employees by copying, faxing and filing documents.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored and screened visitors to verify accessibility to inter-office personnel.
07/2018 to 10/2018Hospitality WorkerCity Of Chicago, Il | Chicago, IL,
Sourced quality vendors to consistently reach highest care standards.
Strengthened company's business by implementing new marketing plans.
Reduced expenses by reviewing vendor relationships, sourcing new suppliers and negotiating favorable and fair contracts.
Created healthy nutritious menus to serve at important functions.
Identified and resolved customer complaints concerning food or lodging.
Established unique service goals to each venue to provide constant and excellent service.
Developed and implemented updates to menus and policies in line with changing preferences and goals.
Executed event invoicing and provided follow up in collections department.
Collaborated with various team members to meet guests' requests.
Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
Secured spa and restaurant reservations by phone and on-site for guests.
Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Offered appropriate reservation options based on expected attendees when coordinating events.
10/2017 to 07/2018CashierLaz Parking | Chestnut Hill, MA,
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Greeted over Number patients per day.
Completed inventory counts and ordered merchandise.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Checked identification for proof-of-age for alcohol and tobacco sales.
Collected and authorized payments of guests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Worked closely with shift manager to solve problems and handle customer concerns.
Worked flexible schedule and extra shifts to meet business needs.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed weekly sales ads and monitored price changes.
Maintained cash drawer of $Amount or more per shift.
Monitored self-checkout systems and provided assistance or intervention where required.
Conducted inventory counts by adding each item in stock and documenting in System.
Lifted up to Number pounds at once and used forklift to move heavier loads.
Used POS system to enter orders, process payments and issue receipts.
Learned Job title and Job title positions and provided backup at key times.
Operated cash register to record transactions accurately and efficiently.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Performed cash, card and check transactions to complete customer purchases.
Maintained current knowledge of store promotions and highlighted sales to customers.
09/2015 to 01/2017Assistant Store ManagerSkechers | Howell, NJ,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Analyzed and interpreted store trends to facilitate planning.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Rotated merchandise and displays to feature new products and promotions.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Approved regular payroll submissions for employees.
Education
Expected in 06/2014 to to High School Diploma | William L Dickinson High School, Jersey City, NJGPA:
Expected in 08/2017 to to Bachelor Of Business Administration | Business ManagementXavier University of Louisiana, New Orleans, LAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.