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Receptionist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/imani-singleton-26a6b7158
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Memorization and Recall
  • Customer/Client relations
  • Travel planning
  • Office administration
  • Security awareness
  • Professional demeanor
  • Time management
  • Scheduling
  • Administrative support
  • Performance improvement
  • Documentation and reporting
  • Correspondence Distribution
  • Customer and Client Relations
  • Travel coordination
  • Telephone skills
  • Project Management
  • Staff Management
  • Database administration
  • Verbal and written communication
  • Strategic planning
  • Sorting and labeling
  • Organization skills
  • Technical Support
  • Bookkeeping
  • Expense reporting
  • Business administration
  • Office management
  • Mail handling
Work History
10/2018 to 04/2020
Receptionist Sunrise Senior Living Edina, MN,
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone or postal mail.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Kept records in CRM to maintain customer data.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered and quickly redirected large volume of calls on central system.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
07/2018 to 10/2018
Hospitality Worker City Of Chicago, Il Chicago, IL,
  • Sourced quality vendors to consistently reach highest care standards.
  • Strengthened company's business by implementing new marketing plans.
  • Reduced expenses by reviewing vendor relationships, sourcing new suppliers and negotiating favorable and fair contracts.
  • Created healthy nutritious menus to serve at important functions.
  • Identified and resolved customer complaints concerning food or lodging.
  • Established unique service goals to each venue to provide constant and excellent service.
  • Developed and implemented updates to menus and policies in line with changing preferences and goals.
  • Executed event invoicing and provided follow up in collections department.
  • Collaborated with various team members to meet guests' requests.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Secured spa and restaurant reservations by phone and on-site for guests.
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
10/2017 to 07/2018
Cashier Laz Parking Chestnut Hill, MA,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Greeted over Number patients per day.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Maintained cash drawer of $Amount or more per shift.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned Job title and Job title positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
09/2015 to 01/2017
Assistant Store Manager Skechers Howell, NJ,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Analyzed and interpreted store trends to facilitate planning.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Approved regular payroll submissions for employees.
Education
Expected in 06/2014
High School Diploma :
William L Dickinson High School - Jersey City, NJ
GPA:
Expected in 08/2017
Bachelor Of Business Administration: Business Management
Xavier University of Louisiana - New Orleans, LA
GPA:

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • William L Dickinson High School
  • Xavier University of Louisiana
Job Titles Held:
  • Receptionist
  • Hospitality Worker
  • Cashier
  • Assistant Store Manager
Degrees
  • High School Diploma
  • Bachelor Of Business Administration

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