receptionist resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Reliable and enthusiastic receptionist offering 3 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for staff. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education.

  • Office administration
  • Professional demeanor
  • Customer/Client relations
  • Patient Care
  • HIPAA Compliance
  • Teaching
  • Patient Advocacy
  • Dementia Knowledge
  • Infection Control
  • Patient Information Collection
  • Managed Care
  • Bathing
  • Emotional Support
  • Lobby auditing
  • Check in and check out
  • Room assignments
  • Registration Processing
  • Automated Telephone Systems
  • File management
  • Hospitality service expertise
  • Word processing
  • Housekeeping
  • Cash Handling
  • Guest services
  • Time management
  • Training and development
  • Office management
Work History
Receptionist, 01/2019 - 06/2020
Sunrise Senior Living Edgewater, NJ,
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Provided clerical support to the company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept records to maintain data by entering and updating information.
  • Scheduled and confirmed appointments and meetings.
  • Answered incoming calls daily to resolve issues and schedule appointments.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
Front Desk Agent, 12/2018 - 06/2019
Omni Hotels New Haven, CT,
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Entered customer data using DANA software and updated information whenever patrons changed rooms.
  • Provided services efficiently and with high level of accuracy.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Answered customer telephone calls promptly and appropriately.
  • Oversaw fast-paced front desk operations at busy facility with as many as over hundreds nightly guests.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
SRNA, 04/2015 - 01/2019
Sayre Christian Village City, STATE,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Participated in fun activities, including [Type] and [Type] with patients each [Timeframe] to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
  • Checked supply availability and laid out instruments for [Type] patient rooms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Transported patients between rooms and appointments or testing locations.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Maintained best-in-class standards for individualized care in 300 plus bed unit by continuously checking in with patients and families and quickly providing care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Associate of Science: Human Resources Management, Expected in 03/2022
Strayer University - Washington, DC
Status -
  • Certified Nurse Assistant (CNA)

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Receptionist
  • Front Desk Agent
  • SRNA


  • Associate of Science

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