Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Skills
  • Bilingual
  • Business Operations Understanding
  • Recordkeeping and Bookkeeping
  • Meticulous and Organized
  • Multi-Line Telephone Skills
  • Office Equipment Operations
  • Organization and Efficiency
  • Positive Attitude and Energetic
  • Prioritization and Time Management
  • Visitor and Customer Relations
  • Administrative Support
  • Multi-Line Phone Systems
  • Appointment Scheduling
  • Call Answering and Routing
  • Customer Service
  • Data Entry and Database Software
  • Scheduling and Calendar Management
  • Customer Complaint Resolution
  • Documentation and Reporting
  • Records Management
  • Reliable and Punctual
  • Attention to Detail
  • Customer Service-Oriented
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Greeting and Seating Clients
  • Computer Proficiency
  • Calendar Management
  • Research and Data Analysis
  • Data Entry
  • Security Understanding
Education and Training
Discovery High School Lawrenceville, GA Expected in 05/2021 High School Diploma : - GPA :
Experience
Brightspring Health Services - Receptionist
Clearwater, FL, 02/2022 - Current
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Worked with office manager to attain operational goals.
Northern Tool + Equipment - Cashier Team Lead
Arlington, TX, 04/2021 - 10/2021
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments for customers quickly and accurately to exceed productivity standards.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Revzilla - Cashier
North Las Vegas, NV, 08/2020 - 03/2021
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
  • Recommended complementary and discounted items to customers to increase sales.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :
Additional Information

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Resume Overview

School Attended

  • Discovery High School

Job Titles Held:

  • Receptionist
  • Cashier Team Lead
  • Cashier

Degrees

  • High School Diploma

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