Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Skills
Bilingual
Business Operations Understanding
Recordkeeping and Bookkeeping
Meticulous and Organized
Multi-Line Telephone Skills
Office Equipment Operations
Organization and Efficiency
Positive Attitude and Energetic
Prioritization and Time Management
Visitor and Customer Relations
Administrative Support
Multi-Line Phone Systems
Appointment Scheduling
Call Answering and Routing
Customer Service
Data Entry and Database Software
Scheduling and Calendar Management
Customer Complaint Resolution
Documentation and Reporting
Records Management
Reliable and Punctual
Attention to Detail
Customer Service-Oriented
Verbal and Written Communication
Multitasking and Prioritization
Greeting and Seating Clients
Computer Proficiency
Calendar Management
Research and Data Analysis
Data Entry
Security Understanding
Education and Training
Discovery High SchoolLawrenceville, GAExpected in 05/2021 – –High School Diploma: - GPA:
Experience
Brightspring Health Services - Receptionist Clearwater, FL, 02/2022 - Current
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered office phone and emails to schedule appointments, answer questions, and document information.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Pulled and organized requested documentation.
Greeted visitors and verified reasons for visit and appointment information.
Welcomed large volume of guests and improved overall customer service.
Received incoming calls and coordinated with staff to fulfill customer requests.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Maintained front office cleanliness and organized supplies to increase productivity.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Determined needs of visitors and provided information or solutions.
Responded to inquiries and room requests made online, by phone, and via email.
Conducted transactions, confirming patient information and processing according to standard protocol.
Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Signed for packages, recorded deliveries, and distributed to personnel.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Directed clients and guests to correct departments, rooms, and staff members.
Assisted current and prospective patients with navigating telephone and web-based support systems.
Worked with office manager to attain operational goals.
Northern Tool + Equipment - Cashier Team Lead Arlington, TX, 04/2021 - 10/2021
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments for customers quickly and accurately to exceed productivity standards.
Rotated and merchandised products at point-of-sale to improve impulse buy rate.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Answered customer questions, provided store information, and directed customers to designated store areas.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Tracked company inventories, moved excess stock, and arranged products to improve sales.
Trained new team members in cash register operation, stock procedures and customer services.
Helped with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Processed refunds for worn, damaged, and broken merchandise.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Revzilla - Cashier North Las Vegas, NV, 08/2020 - 03/2021
Operated cash register, collected payments, and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts, and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Answered customer questions, provided store information, and directed customers to designated store areas.
Processed refunds for worn, damaged, and broken merchandise.
Disseminated information to customers regarding account updates, new service additions, and promotional offers.
Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
Recommended complementary and discounted items to customers to increase sales.
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