receptionist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Communicative individual recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

  • Meticulous and organized
  • Office equipment operations
  • Multi-line telephone skills
  • Organization and efficiency
  • Technologically savvy
  • Service-oriented mindset
  • PC proficient
  • Professional and polished presentation
  • Multitasking and prioritization
Referral Coordinator, 05/2022 to Current
Blessing Health SystemPittsfield, IL,
  • Verified documents and associated records to catch and resolve discrepancies.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed data obtained from referring physicians for completeness and accuracy.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Collected and analyzed referral data and tallied number of referrals.
  • Consulted with staff on resolution of complex service issues.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Managed up to 50-100 patient referrals daily through multi-line telephone system.
Receptionist, 06/2021 to 05/2022
Akumin Inc. J UsfHavertown, PA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Determined needs of visitors and provided information or solutions.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Front Desk Receptionist, 02/2020 to 06/2021
The Luxottica GroupLeominster, MA,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Keyed in customer contacts and delivery dates to update details in company databases.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
Optometric Technician, 04/2016 to 12/2019
Akumin Inc. J UsfHollywood, FL,
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
  • Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
  • Assisted patients in finding correct medications, eyeglasses and contact lenses.
  • Assisted with lens and glasses creation and packaging.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
  • Assisted patients with personal care, ambulation and general patient care needs.
  • Performed bronchopulmonary drainage and instructed patients in proper breathing exercises.
  • Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
Front Desk Receptionist, 04/2016 to 08/2019
Company NameCity, State,
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Scheduled and confirmed appointments.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted and directed visitors to appropriate personnel and answered average of 20+ calls and emails daily.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Pulled and organized requested documentation.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Screened visitors and directed to specific location for office safety.
Education and Training
High School Diploma: , Expected in 06/2016 to Miami Springs Senior High School - Miami, FL,
Associate of Arts: Biology, Expected in to Miami Dade College - Miami, FL

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Miami Springs Senior High School
  • Miami Dade College

Job Titles Held:

  • Referral Coordinator
  • Receptionist
  • Front Desk Receptionist
  • Optometric Technician
  • Front Desk Receptionist


  • High School Diploma
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: