Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Communicative individual recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Skills
|
|
Experience
Referral Coordinator, 05/2022 - Current
Blessing Health System – Pittsfield, IL,
Blessing Health System – Pittsfield, IL,
- Verified documents and associated records to catch and resolve discrepancies.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Answered questions and resolved concerns raised by both patients and specialists.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Collected and analyzed referral data and tallied number of referrals.
- Consulted with staff on resolution of complex service issues.
- Assessed and identified service delivery challenges and opportunities within local area.
- Managed up to 50-100 patient referrals daily through multi-line telephone system.
Receptionist, 06/2021 - 05/2022
Akumin Inc. J Usf – Havertown, PA,
Akumin Inc. J Usf – Havertown, PA,
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Determined needs of visitors and provided information or solutions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Front Desk Receptionist, 02/2020 - 06/2021
The Luxottica Group – Leominster, MA,
The Luxottica Group – Leominster, MA,
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Keyed in customer contacts and delivery dates to update details in company databases.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Wrote professional business correspondence to maintain strong line of communications.
Optometric Technician, 04/2016 - 12/2019
Akumin Inc. J Usf – Hollywood, FL,
Akumin Inc. J Usf – Hollywood, FL,
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Assisted patients in finding correct medications, eyeglasses and contact lenses.
- Assisted with lens and glasses creation and packaging.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Assisted patients with personal care, ambulation and general patient care needs.
- Performed bronchopulmonary drainage and instructed patients in proper breathing exercises.
- Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
Front Desk Receptionist, 04/2016 - 08/2019
Company Name – City, State,
Company Name – City, State,
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Scheduled and confirmed appointments.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of 20+ calls and emails daily.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Welcomed large volume of guests and improved overall customer service.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Screened visitors and directed to specific location for office safety.
Education and Training
High School Diploma: , Expected in 06/2016
Miami Springs Senior High School - Miami, FL,
Miami Springs Senior High School - Miami, FL,
Associate of Arts: Biology, Expected in
Miami Dade College - Miami, FL
Miami Dade College - Miami, FL
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
- Word Choice
Resume Overview
School Attended
- Miami Springs Senior High School
- Miami Dade College
Job Titles Held:
- Referral Coordinator
- Receptionist
- Front Desk Receptionist
- Optometric Technician
- Front Desk Receptionist
Degrees
- High School Diploma
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:
