Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am a hard-working and bubbly individual who can bring empathy and enthusiasm to the workplace, while still being professional and direct. I am flexible, I work well in both teams, and individual environments. I am constantly striving to work smarter, but never afraid of working harder!

  • Exceptional telephone etiquette
  • Effective problem solver
  • Articulate and well-spoken
  • Works well under pressure
  • Accurate and detailed
  • Advanced clerical knowledge
  • Excellent communication skills
  • Proficient in Microsoft Outlook, Word and Excel
  • HIPAA compliance
  • Travel planning (1 year)
  • Salesforce Knowledge (1 year)
  • Professional demeanor
  • Calendar Management and Scheduling
  • Types 100 WPM
Work History
Receptionist, 04/2019 - Current
Tutera Senior Living Kansas City, MO,
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Scheduled office meetings and client appointments for team of 50 professional Managers, Engineers, Clients, and Vendors
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Daily logging of checks, packages, and incoming mail via Excel
  • Proficiency in Microsoft Excel/Word/Outlook, Salesforce
  • Maintained operational proficiency in coordinating domestic travel accommodations for employees and customers, arranging for airfare as well as hotel and rental car reservations.
  • Coordinated meetings by reserving conference rooms and sending electronic meeting invitations to participants.
  • Prepared detailed documents and reports in adherence administrative processes for both travel and clerical duties.
  • Small scale event planning such as internal or partner lunches and "Sales Kick Off" Meetings.
Personal Producer, 08/2017 - 03/2018
Arthur J Gallagher & Co. San Francisco, CA,
  • Protecting families from financial disaster through personalized insurance plans
  • Quickly following up with customers on unresolved issues
  • Creating relationships with prospective clients in their homes, businesses and other settings
  • Actively contributing ideas and offered constructive feedback at weekly sales and training meetings
  • Communicate regularly with territory, regional and strategic managers for daily support and training for the field
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge
Customer Service Representative, 05/2016 - 06/2017
Rutter's Dairy Inc Martinsburg, WV,
  • Handling complaints efficiently and quickly with an empathetic attitude.
  • Patiently defused volatile customer situations calmly and courteously.
  • Controlled call volumes as high as 8-10 call in queue per minute.
  • Quickly and efficiently handled 80-120 calls per day.
  • HIPAA Compliant.
  • Knowledge of Medicare and Medicaid services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Team Member, 03/2014 - 01/2016
Sunnyside Jamba Juice City, STATE,
  • Precisely rotating stock, refiling fruit containers, and handling fresh foods properly
  • Maintaining a clean and safe environment
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
High School Diploma: , Expected in 2015
Clackamas High School - 14486 SE 122nd Ave, Clackamas, OR 97015
  • I attended Rex Putnam High School my freshman through Junior year, transferring to Clackamas my senior year, where I graduated.
  • Member of the top two choirs at both Putnam, and Clackamas.
  • Vocal training at Clackamas High School.
  • Received Choir Varsity Letter 2 years in a row.
  • Method acting training
  • Member of the Oregon Thespians for 3 years.
: Life and Health Insurance Producer, Expected in 2017
- - Online,
Girl Scouts of America
OPEIU Local 277
Additional Information
  • Music Camp Counselor for kindergarten-2nd grade: Summer of 2013 and 2014
  • 2 time Varsity Letter recipient for Choir: 2013 and 2014, A-choir and Honor Choir Sophomore-Senior year.
  • Volunteer of 8 years with the Girl Scout Troupe of Milwaukie. Primary role included supervision of younger children, transportation, background check/registered adult through the Girl Scouts. Supervisor of fundraisers, set up/clean up.
  • Volunteer Teacher at Immortelle Modeling and Acting Agency for students 3-8 years years of age. Duties included marking attendance, teach basic stance, walk, and turns on the runway. This also included teaching how to prepare audition material. (i.e. steps, turns, slating to the camera.)

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School Attended

  • Clackamas High School

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  • High School Diploma

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