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Receptionist Resume Example

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RECEPTIONIST
Summary

Dependable employee with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing over ten years of customer relations experience and proficient troubleshooting skills.

Skills
  • Business operations understanding
  • Organization and efficiency
  • Meticulous and organized
  • Office equipment operations
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Data entry
  • Flexible
  • Service-oriented mindset
  • Inbound and outbound calling
  • Quality assurance
  • Effective communication
  • Safety regulations
  • Troubleshooting
  • Customer Service
  • Customer relations
  • Problem-solving abilities
  • Courteous demeanor
  • Store maintenance
  • Adaptive team player
Experience
ReceptionistNov 2018 to Aug 2019
Loveland Nails and Spa － Omaha, NE
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with any needs.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Checked guests in quickly and introduced customers to nail technicians.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
GeneralistOct 2016 to Jul 2018
Goodwill Industries － Blair, NE
  • Improved team productivity by maintaining cleanliness and organization of work areas and surfaces.
  • Worked in pricing, stocking, and donation door with minimal direction or oversight.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers and responded to informational requests.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Cross-trained in cashiering and pricing roles in order to provide skilled backup for team members.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Salon ReceptionistSep 2015 to Jun 2016
Lynn's Nails － Omaha, NE
  • Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with any special requests.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
  • Checked guests in quickly and introduced customers to nail technicians.
  • Addressed return customers by name to develop customer-company relationships.
  • Satisfied client special requests to enhance patron experience.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Inputted client information into booking system accurately and completely to chart sales metrics.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Advised customers of seasonal promotions to create rapport and improve sales.
Reception ManagerSep 2013 to Sep 2015
Apple Nails － Omaha, NE
  • Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with special requests.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
  • Checked guests in quickly and introduced customers to nail technicians.
  • Addressed return customers by name to develop customer-company relationships.
  • Organized online bookings and processed online payments.
  • Satisfied client special requests to enhance patron experience.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Inputted client information into booking system accurately and completely to chart sales metrics.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Coordinated activities of receptionists and provided training to improve skills.
  • Created marketing signs or flyers for sales or promotional events.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Education and Training
Some College (No Degree), Studio ArtsMetropolitan Community College － Elkhorn
Some College (No Degree), NeuroscienceUniversity Of Nebraska At Omaha － Omaha, NE
Some College (No Degree), PhysicsUniversity Of Virginia － Charlottesville, VA
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Resume Overview

Companies Worked For:

  • Loveland Nails and Spa
  • Goodwill Industries
  • Lynn's Nails
  • Apple Nails

School Attended

  • Metropolitan Community College
  • University Of Nebraska At Omaha
  • University Of Virginia

Job Titles Held:

  • Receptionist
  • Generalist
  • Salon Receptionist
  • Reception Manager

Degrees

  • Some College (No Degree) , Studio Arts
    Some College (No Degree) , Neuroscience
    Some College (No Degree) , Physics

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