receptionist resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I do believe that I would be a great asset to your establishment. I am a well organized & focused individual. Eager to learn new things. I focus on my tasks until they are completed. I have worked for The Lumberton Flower Shop, off and on throughout holidays, for several years as a cashier/in customer service/and taking over the phone & front desk orders. I owned my Cake business for over 7 years until closing it in 2021. Through that time, I dealt with a lot of customers over the phone and in person. Taking down orders and insuring their requests were met in every order. In 2020, I became a licensed Phlebotomist. As a mobile Phlebotomist, I met and talked with a lot of people while in their homes. When drawing blood was completed, I properly labeled every tube and requisition form for each patient, and then entered that data into our company website. I would then take said tubes and forms to a lab where it was to be tested. Customer service and good bedside manners were a must! As a receptionist now, I handle phone calls and emails, working between 2 computer screens and a number of different websites and files. Organization goes a long way when multiple calls/emails come through. I will offer not only great customer service, but also a friendly and helpful service to every customer. I will be proficient in their needs and concerns.

  • Quality Assurance
  • Focus and Follow-Through
  • Decision Making
  • Attention to Detail
  • Sorting and Filing
  • Customer Service-Oriented
  • Courteous and Professional
  • Verbal and Written Communication
  • Computer Proficiency
  • Reliable and Punctual
  • Data Entry and Database Software
  • Multi-task
  • Multi-Line Telephone Skills
Education and Training
Haima PTC Nederland, TX, Expected in 07/2020 Associate : Phlebotomy - GPA :
Energy Transfer - Receptionist
Tonawanda, NY, 09/2022 - Current
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies and organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Assisted staff and executives with special projects.
  • Multi-tasked by talking with clients on the phone and using dual computer screens to gather information needed by client.
Southwestern Medical Ctr Llc - Phlebotomist
Oklahoma City, OK, 07/2022 - 09/2022
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Upheld donor confidentiality throughout intake and collection process.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Prepared and packaged specimens for courier transport.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Transported specimens following established protocol for temperature and light.
  • Identified patients using proper procedures prior to specimen collection.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
  • Labeled patient samples, double-checking information for accuracy.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.
  • Used multiple electronic medical software to conduct patient intakes and send correspondence.
Lineage Logistics - Owner/Operator
Chicago, IL, 01/2013 - 12/2021
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Assembled, prepared, decorated and frosted cakes.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Stocked shelves and ordered inventory when product stock became low.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Handled cash, credit card and check transactions.
  • Produced frostings and creams for cakes and other edibles.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Adjusted time and speed controls for mixing and blending machines.
  • Shaped and cut dough to achieve desired shapes, signs and designs.
  • Transferred dough to pans, molds or sheets and baked in production ovens.
  • Measured and weighed ingredients to precisely match recipes for different baked goods.
  • Finished baked goods with glazes, icings and other toppings.
  • Observed color of baked goods to determine equipment adjustments.
  • Combined ingredients in bowls of mixing, blending or cooking machinery.
  • Verified quality of raw materials against bakery standards and recipe specifications.
  • Weighed flour to prepare batter, dough, filling and icing.
Bass Pro Shops - Cashier
Farmington, UT, 05/2008 - 05/2021
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Completed daily tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Wrapped items and carefully bagged purchases to prevent merchandise breakage.
  • Reported pricing discrepancies to supervisor.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.

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Resume Overview

School Attended

  • Haima PTC

Job Titles Held:

  • Receptionist
  • Phlebotomist
  • Owner/Operator
  • Cashier


  • Associate

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