Receptionist resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Goal-driven worker with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Hardworking about business success and talented at supporting company staff, office personnel and customer needs.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
Skills and abilities
Food Prep
Cashier
Customer Service
Communication
Food Service
Cashier
Record-keeping and bookkeeping
Business operations understanding
Multi-line telephone skills
Multitasking and prioritization
Tech-savvy
Product promotion
Sales transaction management
Experience
11/2019 to Current
ReceptionistBanner Health – Sun City, AZ,
Took accurate messages for staff and management to facilitate open and speedy communication.
Kept reception area clean and organized to offer positive first impression to every visitor.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Processed payments for car purchases,repair maintenance and tags and registration.
Prepared, compiled and filed documents as well as reports presented to various parties.
Answered and directed incoming calls using multi-line telephone system.
08/2019 to Current
Sales AssociateManulife – Austin, TX,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed items and checking inventory for items at other locations.
Sold various products by explaining unique features and educating customers on proper application.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Recommended optimal merchandise based on customer needs and desires.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Helped customers sign up for loyalty programs and submitted completed paperwork.
06/2019 to 08/2019
Ice Cream ScooperTowne Park Ltd. – Maitland, FL,
Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
Informed shift leaders or management of any obstacles or issues during each shift.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Created food displays according to established standards, replacing dated products with fresh.
Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Organized food preparation stations and replenished supplies to maximize efficiency.
06/2018 to 01/2019
Jump PatrolRockin' Jump – City, STATE,
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collaborated with others to discuss new money making opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 06/2019
High School Diploma: Fort Lauderdale High School - Fort Lauderdale, FL GPA:
Expected in
: Psychology/ Criminal Law Broward College - Fort Lauderdale, FL GPA:
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