Receptionist resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven history of increasing customer satisfaction and providing support wherever needed.

  • Organization and efficiency
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Business operations understanding
  • Multitasking ability
  • Tech-savvy
  • Flexible
  • Technologically savvy
  • Security understanding
  • Document control
  • Data entry
  • Safety protocols
  • Team management
  • Team building
  • Communications
  • Organization
  • Customer service
  • Observant
  • First aid and CPR certified
  • First aid certified
Receptionist, 11/2019 - Current
Banner Health Phoenix, AZ,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Entered data in C-CURE 9000 Administration software to keep records of Employee information.
  • Responded to customer concerns and issues by giving customer service
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Monitored 30 security cameras and fire, building and alarm systems.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Surveilled all areas within facility to identify suspicious behavior.
Retail Sales Manager, 02/2016 - 10/2019
Harbor Freight Tools Spartanburg, SC,
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
  • Positively impacted product relevance through careful distribution, merchandising and display techniques.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
  • Raised profits 82% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and surpassing monthly goals.
  • Boosted security throughout store to reduce shrink and discourage theft.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Sales Manager, 03/2018 - 08/2019
Forward Financing Boston, MA,
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Updated store planograms in collaboration with management.
  • Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
  • Displayed promotional material such as signs and banners.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created visual displays to showcase products in interactive and engaging way.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Used company provided mobile technology to perform basic job functions.
Retail Sales Associate, 06/2014 - 01/2016
Francesca's Collections, Inc. Sundance, TX,
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Promoted brand through event marketing, demonstrations and sales.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
Education and Training
High School Diploma: , Expected in 05/2016
Charlestown High School - Charlestown, MA
: Psychology, Expected in
Bunker Hill Community College - Charlestown, MA
  • First Aid/CPR
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Microsoft Office Specialist (MOS)

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Resume Overview

School Attended

  • Charlestown High School
  • Bunker Hill Community College

Job Titles Held:

  • Receptionist
  • Retail Sales Manager
  • Sales Manager
  • Retail Sales Associate


  • High School Diploma
  • Some College (No Degree)

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