Receptionist resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven history of increasing customer satisfaction and providing support wherever needed.
Skills
Organization and efficiency
Recordkeeping and bookkeeping
Meticulous and organized
Business operations understanding
Multitasking ability
Tech-savvy
Flexible
Technologically savvy
Security understanding
Document control
Data entry
Safety protocols
Team management
Team building
Communications
Organization
Customer service
Observant
First aid and CPR certified
First aid certified
Experience
Receptionist, 11/2019 - Current Banner Health – Phoenix, AZ,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Answered and directed incoming calls using multi-line telephone system.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Entered data in C-CURE 9000 Administration software to keep records of Employee information.
Responded to customer concerns and issues by giving customer service
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Monitored 30 security cameras and fire, building and alarm systems.
Oversaw premises to identify security risks to promote employee and visitor safety.
Responded to emergency situations quickly to minimize risk and injury.
Surveilled all areas within facility to identify suspicious behavior.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Analyzed major target markets and developed merchandizing strategies meeting needs of each group.
Positively impacted product relevance through careful distribution, merchandising and display techniques.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
Raised profits 82% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and surpassing monthly goals.
Boosted security throughout store to reduce shrink and discourage theft.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
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