Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Enthusiastic clerical professional with 15+ years of experience helping customers and teammates in a check cashing environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers.

  • Multi-line telephone skills
  • Typing
  • Office equipment operations
  • Organization and efficiency
  • Security understanding
  • Data entry
  • Multi-tasking ability
  • Excellent work ethic
  • Interpersonal skills
  • People-oriented
  • MicroSoft
04/2014 to Current
Receptionist Cb Richard Ellis Jacksonville, AR,
  • Interviewed patients to collect medical information and insurance details.
  • Informed patients of financial responsibilities prior to rendering services.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Communicated with all partners throughout the practice including physicians and nursing staff.
  • Straightened up the waiting room so that it remained neat and organized.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Pleasantly greeted each patient that enter the facility.
  • Processed patient payments and scanned identification and insurance cards.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Greeted callers with enthusiasm, using multi-line telephone system.

Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.

08/2000 to 10/2012
Branch Manager Suburban Propane 2 Union Springs, AL,
  • Performed store opening and closing duties by processing daily paperwork, including counting and balancing cash drawers, daily bank deposits and checking all equipment for proper functioning.
  • Managed daily operations, including supervising multiple team members and serving up to 300 clients.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operates automated data processing equipment to input, store revise, and print data related information.
  • Assure the terms of the cash advance is explained so the loan can be paid back at the allotted time.
  • Responsible for checking funds daily on dishonored checks and retrieving funds from the bank when available.
  • Perform heavy collection calls daily to clients concerning payments and delinquent accounts.
  • Prepare marketing strategies and promote other services to help maximize sales and revenue for the branch.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained inventory and office budgeting for supplies to prevent shortages of items needed.
  • Perform budget administration functions for establishing quarterly and annual budget targets which produced bonuses.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Networked within communities to identify and capitalize on business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consistently complied with company policies and government regulations.
09/1999 to 07/2000
Cashier Munson Medical Center Traverse City, MI,
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep continued operations.
  • Prepared daily cash register drawers by carefully counting out correct change and documenting totals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
01/1997 to 06/1999
Accounting Technician American National Bank Of Texas Royse City, TX,
  • Establish and maintain informational files on military personnel.
  • Perform a variety of clerical administrative duties in support of the tax relieve program.
  • Applied mathematical skills to calculate totals, check figures and correct problems.
  • Responsible for preparing daily activity reports.
  • Perform a range of cash management duties to include receipt, disbursement, and safe-guarding of cash and checks.
  • Preparing bank deposits, balancing retaining cash funds and conducting collections.
  • Conduct follow-up investigations on dishonored checks from military personnel,
  • Processed customer payments and set up payment plans.
  • Responsible for analyzing and updating monthly account reports for the Financial Management Division.
  • Worked community events by counting and collection money at the money service area.
Education and Training
Expected in 05/2011
Associate of Arts: Nursing
Hopkinsville Community College - Hopkinsville, KY,
Expected in 05/1982
High School Diploma:
Christian County High School - Hopkinsville, KY

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Resume Overview

School Attended

  • Hopkinsville Community College
  • Christian County High School

Job Titles Held:

  • Receptionist
  • Branch Manager
  • Cashier
  • Accounting Technician


  • Associate of Arts
  • High School Diploma

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