Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic clerical professional with 15+ years of experience helping customers and teammates in a check cashing environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers.
Skills
Multi-line telephone skills
Typing
Office equipment operations
Organization and efficiency
Security understanding
Data entry
Multi-tasking ability
Excellent work ethic
Interpersonal skills
People-oriented
MicroSoft
Experience
04/2014 to Current
ReceptionistCb Richard Ellis – Jacksonville, AR,
Interviewed patients to collect medical information and insurance details.
Informed patients of financial responsibilities prior to rendering services.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Communicated with all partners throughout the practice including physicians and nursing staff.
Straightened up the waiting room so that it remained neat and organized.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Pleasantly greeted each patient that enter the facility.
Processed patient payments and scanned identification and insurance cards.
Observed strict HIPAA guidelines at all times according to company policy.
Greeted callers with enthusiasm, using multi-line telephone system.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
08/2000 to 10/2012
Branch ManagerSuburban Propane 2 – Union Springs, AL,
Performed store opening and closing duties by processing daily paperwork, including counting and balancing cash drawers, daily bank deposits and checking all equipment for proper functioning.
Managed daily operations, including supervising multiple team members and serving up to 300 clients.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operates automated data processing equipment to input, store revise, and print data related information.
Assure the terms of the cash advance is explained so the loan can be paid back at the allotted time.
Responsible for checking funds daily on dishonored checks and retrieving funds from the bank when available.
Perform heavy collection calls daily to clients concerning payments and delinquent accounts.
Prepare marketing strategies and promote other services to help maximize sales and revenue for the branch.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Maintained inventory and office budgeting for supplies to prevent shortages of items needed.
Perform budget administration functions for establishing quarterly and annual budget targets which produced bonuses.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Networked within communities to identify and capitalize on business opportunities.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consistently complied with company policies and government regulations.
09/1999 to 07/2000
CashierMunson Medical Center – Traverse City, MI,
Worked closely with front-end staff to assist customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep continued operations.
Prepared daily cash register drawers by carefully counting out correct change and documenting totals.
Resolved customer problems by investigating issues, answering questions and building rapport.
01/1997 to 06/1999
Accounting TechnicianAmerican National Bank Of Texas – Royse City, TX,
Establish and maintain informational files on military personnel.
Perform a variety of clerical administrative duties in support of the tax relieve program.
Applied mathematical skills to calculate totals, check figures and correct problems.
Responsible for preparing daily activity reports.
Perform a range of cash management duties to include receipt, disbursement, and safe-guarding of cash and checks.
Preparing bank deposits, balancing retaining cash funds and conducting collections.
Conduct follow-up investigations on dishonored checks from military personnel,
Processed customer payments and set up payment plans.
Responsible for analyzing and updating monthly account reports for the Financial Management Division.
Worked community events by counting and collection money at the money service area.
Education and Training
Expected in 05/2011
Associate of Arts: Nursing Hopkinsville Community College - Hopkinsville, KY, GPA:
Expected in 05/1982
High School Diploma: Christian County High School - Hopkinsville, KY GPA:
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