LiveCareer-Resume

receptionist resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Multi-Line Telephone Skills
  • Recordkeeping and Bookkeeping
  • Office Equipment Operations
  • Meticulous and Organized
  • Organization and Efficiency
  • Courteous and Professional
  • Greeting and Seating Clients
  • Reliable and Punctual
  • Call Answering and Routing
  • Customer Service
  • Customer Service-Oriented
  • Attention to Detail
  • Positive Attitude and Energetic
  • Computer Proficiency
  • Customer Complaint Resolution
  • Microsoft Office
  • Visitor and Customer Relations
  • Multitasking and Prioritization
  • Security Understanding
  • Service-Oriented Mindset
  • Professional and Polished Presentation
  • Technologically Savvy
Education and Training
Ventura High School Ventura, CA Expected in 06/2013 High School Diploma : - GPA :
Experience
Gamestop Corp. - Receptionist
Avon, IN, Nov2020 - Current
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Updated and recorded customer or client information to maintain accounts.
  • Reported suspicious individuals to supervisor.
Aramark Corp. - Waitress
Naperville, IL, Oct2012 - Jun2020
  • Served food and beverages to patrons and confirmed complete orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Presented menus and answered questions regarding items.
  • Set up tables in between patrons to reduce wait times.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Informed customers of daily specials and signature menu items.
  • Trained new employees to perform duties.
  • Filled condiments and napkin containers during slack periods.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
Urbanleaf - Budtender
San Jose, CA, May2022 - Aug2022
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Handled large volume of cash with high accuracy and security each day.
  • Greeted customers and promoted various cannabis products.
  • Advised customers regarding safety measures necessary for cannabis consumption.
  • Recommended merchandise to customers based on needs and preferences.
  • Verified proper customer identification, medical information and paperwork.
  • Prepared merchandise for purchase or rental.
  • Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Described merchandise and explained use, operation and care.
  • Weighed and prepared products in order to accurately package and label items for sale.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Created positive and healthy customer interactions to align with company core values.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.
  • Computed purchases and received and processed cash or credit payment.
Canndescent - Brand Ambassador
San Jose, CA, Aug2022 - Oct2022
  • Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
  • Worked with employers to identify and stock optimum products.
  • Put together eye-catching displays to attract potential customers and encourage questions.
  • Delivered public demonstrations for crowds at stores, trade shows and conferences.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Developed and optimized demonstrations to best connect with prospects and encourage sales.
  • Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
  • Shared feedback and ideas with management to improve processes.
  • Conducted product demonstrations to explain details, highlight features and show use.
  • Employed basic selling techniques to engage with customers.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Increased client profits by establishing strong brand representation through face-to-face marketing.
  • Produced informational brochures detailing product features, use and care.
  • Maintained professionality and efficiency while working closely with leadership.
  • Gave out product samples, coupons and pamphlets to encourage sales.
  • Taught customers how to personalize experiences with products and obtain maximum benefit.
  • Conversed with customers to share information about products and services.
  • Promoted positive company image through superior customer service experiences.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
  • Increased sales by encouraging customers to purchase additional products and services.

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Resume Overview

School Attended

  • Ventura High School

Job Titles Held:

  • Receptionist
  • Waitress
  • Budtender
  • Brand Ambassador

Degrees

  • High School Diploma

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