receptionist resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Versatile customer service representative offering 10 plus years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Motivated professional offering valuable contributions in all facets of administrative activities derived from diverse, 20-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Recent Paralegal Graduate with 10 plus years of experience in customer service and multiple roles. Detail-oriented administrative assistant exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.
Accomplishments
Accomplished promotions through hard work and dedication. Within 6 months I was training new recruits at Legal Zoom
Skills
Security awareness
Decision-MaClaire Abilities
Filing
Invoicing
Supply Inventory
Office Supply Ordering
Professional telephone demeanor
Credit card processing
StocClaire and replenishing
Key holder experience
Complaint resolution
Customer and client relations
Organization and prioritization skills
Mail handling
Business operations
Business administration
Customer/Client relations
Conflict Resolution
Scheduling
Staff Management
Appointment Setting
Invoice Preparation
Warehousing functions
CRM
POS systems expert
Account management
Money handling abilities
Technical skills
Microsoft Office
Database administration
Professional demeanor
Work History
Receptionist, 08/2019 to Current Williams Lea – New York, NY,
Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Reviewed and resolved differences between accounting information and cash drawer.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Completed manual and machine counts of funds for transactions valued at over $[Amount].
Prepared and submitted end-of-shift reports using [Software].
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Served needs of more than [Number] customers in busy [Type] environment.
Worked closely with [Job title] to solve problems and handle customer concerns.
Completed sales in excess of $[Amount] with near-zero error rate using POS system.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Answered questions about store policies and concerns to support positive customer experiences.
Paralegal Intern, 05/2017 to 08/2019 Xcel Energy – Saint Paul, MN,
Conferred with clients and other involved parties to gather and track case information.
Researched applicable laws and codes to analyze factual information and prepare summary reports.
Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents.
Prepared written correspondence for attorneys.
Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
Adhered to privacy laws to avert possible information breaches and protect client data.
Managed billable hour tracClaire, payroll, client invoicing and schedules for -attorney office.
Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
Drafted correspondence and prepared documentation and disseminated materials to appropriate parties.
Legal Receptionist, 06/2019 to 07/2019 Ricoh Americas Corporation – Santa Barbara, CA,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Worked with litigation management software systems, including mycase and windows.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeClaire information.
Managed office inventory by restocClaire supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Received and routed business correspondence to correct departments and staff members.
Sorted, received and distributed mail correspondence between departments and personnel.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Routed incoming mail and messages to relevant personnel without delay.
Collected payments from clients and updated account balances.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Customer Service Representative for Legal Zoom, 12/2016 to 04/2018 Sykes Enterprises Inc. – City, STATE,
Maintained customer satisfaction with forward-thinClaire strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Recommended the opening of Business Accounts of to customers, thoroughly explaining details.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions..
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Education
Associate of Science: Paralegal Studies, Expected in 01/2017 to National Paralegal College - Phoenix, AZ GPA:
Graduated summa cum laude
Bachelor of Science: Political Science, Expected in 08/2021 to Rutgers University - Camden, NJ, GPA:
Dean's List 2020, 2019,2018
Certificate in Homeland Security
Certifications
I have completed all classes for my certificate for HomeLand Security and will receive at graduation,
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