receptionist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Versatile receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Focused and dependable receptionist with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

  • Customer/Client relations
  • Professional demeanor
  • Security awareness
  • Office administration
  • Documentation and reporting
  • Performance improvement
  • Time management
  • Verbal and written communication
  • Telephone skills
  • Organization skills
  • Mail handling
  • Administrative support
Work History
07/2020 to 11/2021
Receptionist Williams Lea Columbus, OH,
  • Answered central telephone system and directed calls accordingly.

  • Confirmed appointments, communicated with clients and updated client records.

  • Managed multiple tasks and delivered residents correspondence and to correct departments and staff members.
  • Received and routed business correspondence to correct departments and staff members.

  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

  • Maintained building security by monitoring logbook and issuing visitor badges.

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

  • Responded to inquiries from callers seeking information.

  • Kept reception area clean and neat to give visitors positive first impression.

06/2007 to 08/2019
Cashier Iron Hill Brewery West Chester, PA,
  • Restocked and organized merchandise in front lanes.

  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

  • Worked flexible schedule and extra shifts to meet business needs.

  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

  • Operated cash register for cash, check transactions with excellent accuracy levels.
04/1978 to 05/2007
Medical Secretary Good Shepherd Hospice Bellmore, NY,
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

  • Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
  • Entered orders and e-prescribe information and created clinical visit summaries.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Proofread documents and correspondence for accuracy and completeness.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
  • Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Received and routed laboratory results to correct clinical staff members.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Kept detailed records of office inventories and ordered supplies
  • Carried out front office duties utilizing data entry skills in framework of medical database.
Expected in to to
Associate of Science: Nursing
Sheridan Practical Nurse Program - Hollywood, FL,
Expected in 06/1992 to to
Associate of Arts: Interpreting For The Deaf
Mount Aloysius College - Cresson, PA
  • Dean's List four semesters 1990, 1991, 1992
  • Continuing education in American Sign Language
  • Member of Campus Deaf Club

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Resume Overview

School Attended

  • Sheridan Practical Nurse Program
  • Mount Aloysius College

Job Titles Held:

  • Receptionist
  • Cashier
  • Medical Secretary


  • Associate of Science
  • Associate of Arts

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