receptionist resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
  • Administrative
  • Billing
  • Cashier
  • Customer Service
  • Active listening skills
  • Energetic work attitude
  • Telecommunications Skills
  • Adaptive team player

  • Excellent Communication Skills
  • Microsoft Office Suite
  • High Call Volume
  • Customer Loyalty
  • Excellent Attention to Detail
  • Strong Organizational Skills
  • Multi-tasking
  • Energetic Work Attitude
Work History
04/2013 to 08/2014
Receptionist Williams Lea Dallas, TX,
  • Maintained personal files, Updated over 200 patient\'s charts, patient\'s medical history, Answering multi phone lines.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.

01/2010 to 03/2010
Medical Records Clerk Mednax Tucson, AZ,
  • Central supply coordinator, Filing medical records, Achieved departmental goals and objectives by instituting new processes and standards for in-patient care,.
  • Evaluated consumer reports on a monthly basis.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.

03/2001 to 10/2004
CNA Good Samaritan Society Prescott Valley, AZ,
  • Prepared for HIPPA and JCAHO reviews, Cleaned and sterilized and disposed of contaminated supplies, Vital statistics in medical records, obtained vitals for a floor of 50 or more residents per shift.
  • Measured urine specimens and took to laboratory when necessary.
  • Team Player

Current to Current
Customer service/Cashier Race Trac , ,

Expected in 2009 to to
Associates Medical and Billing: Medical billing and coding
Tennessee Tech - Knoxville, TN
  • Training in Call Center Management

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Resume Overview

School Attended

  • Tennessee Tech

Job Titles Held:

  • Receptionist
  • Medical Records Clerk
  • CNA
  • Customer service/Cashier


  • Associates Medical and Billing

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