receptionist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

  • Positive Attitude and Energetic
  • Data Entry and Database Software
  • Delivery Coordination
  • Visitor and Customer Relations
  • Greeting and Seating Clients
  • Call Answering and Routing
  • Appointment Confirmation
  • Operating Telephones
  • Administrative and Clerical Support
  • Appointment Booking
  • Reminder Calls
  • Google Docs
  • Telephone Answering
  • Patient Benefits Confirmation
  • Mail Preparation and Sorting
  • Patient Appointment Management
  • Referral Coordination
  • Correspondence and Office Documents
  • Data Imports
  • Call Screening
  • Call Transfers
  • Making Appointments
  • Organization and Efficiency
  • Word Processing
  • Entering Patient Data
  • Updating Client Data
  • Automated and Manual Data Entry
  • Information Updates
  • Telephone Reception
  • Patient Contact
  • Patient Reception
  • Incoming Call Management
  • Correspondence Typing
  • Lobby Maintenance
  • Benefits Verifications
  • Documentation
Work History
Receptionist, 06/2022 - Current
Cvr Energy Inc. Coffeyville - Nitrogen, KS,
  • Confirmed appointments, communicated with clients and updated client records.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided callers with address, directions, company website and related information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
Advanced Medical Support Assistant, 01/2022 - 05/2022
Department Of Veterans Affairs Bedford, MA,
  • Used Software to compile and record medical charts, reports and correspondence.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Mailed patient appointment letters.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Verified and updated clinical records.
  • Scheduled appointments for patients at Business Name.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Used Software to maintain and record patient data and generate reports.
  • Compiled necessary documents for surgical billing packages.
  • Verified appropriate lab couriers picked up collected lab specimens.
Patient Care Coordinator, 08/2001 - 01/2022
Belton Orange Park, FL,
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Received and routed laboratory results to correct clinical staff members.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
Certificate : Medical Support Assistant , Expected in 08/2000
Vanguard - Harlingen, TX,
Status -
Certificate : Nurse Assistant , Expected in 04/1999
Texas State Technical College - Harlingen - Harlingen, TX
Status -
Diploma: , Expected in 06/1997
La Feria High School - La Feria, TX
Status -
Spanish :
Professional Working:
Negotiated :

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Resume Overview

School Attended

  • Vanguard
  • Texas State Technical College - Harlingen
  • La Feria High School

Job Titles Held:

  • Receptionist
  • Advanced Medical Support Assistant
  • Patient Care Coordinator


  • Certificate
  • Certificate
  • Diploma

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