receptionist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

  • Records Management
  • Multitasking and Prioritization
  • Courteous and Professional
  • Attention to Detail
  • Positive Attitude and Energetic
  • Multi-Line Phone Systems
  • Computer Proficiency
  • Verbal and Written Communication
  • Data Entry and Database Software
  • Scheduling and Calendar Management
  • Prioritization and Time Management
  • Microsoft Office Suite
  • Documentation and Reporting
  • Reliable and Punctual
  • Customer Service-Oriented
  • Visitor and Customer Relations
  • Administrative Support
  • Relationship Building
  • Basic Math
  • Conflict Resolution
  • Building Security
  • Data Entry
  • Office Supply Management
  • Positive Attitude
  • Travel Arrangement
  • Public Relations
  • Lobby Maintenance
  • Word Processing
Work History
Receptionist, 01/2022 - Current
Altamed West Covina, CA,
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
General Manager in Training, 10/2021 - 01/2022
Cke Restaurants Boiling Springs, SC,
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.
Housekeeping Manager, 09/2021 - 01/2022
Loews Hotels Chicago, IL,
  • Coordinated household cleaning service operations and managed client relations.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Managed staff of 8 housekeepers.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed laundry sorting, washing, drying and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed household staff while parents were away.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Kept building entryway glass clean and polished for professional presentation.
Crew Member Shift Manager, 03/2018 - 08/2021
Burger King City, STATE,
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
High School Diploma: , Expected in 06/2020
Solvay High School - Solvay, NY
Status -
Class Completion: Labratory Assistant Program, Expected in 06/2020
Boces Henry Campus - East Syracuse, NY,
Status -

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Resume Overview

School Attended

  • Solvay High School
  • Boces Henry Campus

Job Titles Held:

  • Receptionist
  • General Manager in Training
  • Housekeeping Manager
  • Crew Member Shift Manager


  • High School Diploma
  • Class Completion

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