LiveCareer-Resume

receptionist resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Goal-driven Receptionist with a background of managing busy areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Excellent ability to build positive rapport with customers, maintain professional appearance and have knowledgeable and professional customer service/receptionist skills. Focus on providing professional service and support to every customer, and have a positive nature with excellent people skills. Motivated on moving up and being a team player and very passionate about what I do. Work hard to become better and grow with the company. I am accountable and reliable and am always open to taking on new tasks.

Skills
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Meticulous and organized
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Multitasking ability
  • Document control
  • Flexible
  • Excellent customer service skills
  • Customer service background
Experience
Receptionist, 05/2017 - Current
Altamed Downey, CA,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Organized and booked travel plans and overnight accommodations for staff and leader.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Managed 3-line system to handle more than 1 incoming calls per day.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Checked and typed invoices for proper formatting, grammar and spelling with Quickbooks.
  • Responded to customer concerns and issues by phone and email.
  • Communicated with vendors to place and receive orders.
  • Maintained daily calendars and set appointments with customers.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled appointments based on tech and tenant availability.
  • Sorted incoming mail and directed to correct personnel every other day.
  • Processed payments for invoices, weekly and monthly bills. Updated accounts to reflect balance changes.
  • Reconcile all accounts monthly.
  • Handle timecards, payroll, 401K and payroll tax.
Customer Service Manager /Department Head, 01/2013 - 11/2015
Sandvik Brier Hill, PA,
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Supported front end procedures to keep items well-stocked to prevent loss
  • Assisted with purchases, locating items and special ordering.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Processed numerous transactions per day with exceptional accuracy.
  • Assisted cashiers with securing funds to prevent loss or theft.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Received payments for product and issued receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
Customer Service Representative, 05/2010 - 11/2012
Healthcare Resource Group City, STATE,
  • Connected incoming calls quickly using multi-line telephone system to keep hold times under 30 seconds.
  • Answered calls in pleasant, calm voice and asked appropriate questions to assist callers.
  • Called patients to collect payments or set up payment plan and leave voicemail if needed.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Delivered answers to customer questions and concerns regarding payments and insurance issues.
  • Entered patient information and updated records following telephone interactions.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Answered hundreds of calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Dispatched urgent and non-urgent messages to staff members via chat, email and voice mail.
Education and Training
High School Diploma: , Expected in 06/2007
-
Rosalia High School - Rosalia, WA,
GPA:
Status -
: Accounting , Expected in
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Spokane Community College - Spokane, WA
GPA:
Status -

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Resume Overview

School Attended

  • Rosalia High School
  • Spokane Community College

Job Titles Held:

  • Receptionist
  • Customer Service Manager /Department Head
  • Customer Service Representative

Degrees

  • High School Diploma

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