Obtain a business office manager position in which I can contribute to the development of the organization with my extensive office management and accounting experience and build a long-term career with an opportunity for professional growth. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
I am responsible for the operation and control of the front desk which includes greeting visitors, contractors and potential employees in a professional manner. This also includes that visitors are signed in at the front desk as required in the case of an emergency. I am also responsible to provide accurate information to residents, family members and visitors as needed and within HIPPA guidelines. I answer calls in a professional and timely manner and transfer them appropriately when needed. I assist with ancillary billing to resident accounts as needed. I am familiar with the Point Click Care program that the company uses and I am able to access reports and information from this system as needed. Vast knowledge and experience with Word, Excel and email programs.
I was a customer service rep responsible for taking calls from customers on a daily basis regarding outages, move in, move out, billing questions, supplier change questions and human service questions. I handled customer calls in a professional manner and tried to solve the customers issue in one call. If the call was for something I was not able to assist with I would transfer the call to the appropriate department for assistance. Use of computer program to access customers personal and confidential information for their account(s). Handled both residential and business accounts on a daily basis. Also took credit card and checking payments from customers over the phone as needed for billing and new service deposits as prompted. The job included light faxing, mailing and speaking with 3rd parties depending on the situation and nature of the call.
I was a customer service Tier I rep with First Energy. As a Tier I rep my job duties included handling calls from customers regarding power outages, move in, move out and general basic billing and customer calls. I was hired on by the company 30 days after finishing my training.
Worked for the Salvation Army handling there Angel Tree program. This included filling out applications for individuals who were signing up for the program. I also had to schedule appointments for pick up dates and times, mail out angel tree tags to various businesses and individuals who requested them, keep an accurate record of the tags mailed out, recording when gifts or tags were returned, handling phone calls and deliveries. I had to supervise volunteers and other employees and assigning job duties as needed to them. I was required to open up the facility in the morning and lock it up at the end of the day as well. I also did some filling and data entry as needed.
Full-time long term temp position as a receptionist at Lentz Milling which is a whole sale company of baking supplies and various bakery items. Job duties include answering phones using a 2 button phone system with over 250 extensions, filing papers and orders, general typing and data entry, calling customers with order totals and out of stock items, helping customer service with orders as needed. I also did data entry work for billing and accounting departments which included working with account payable and account receivables.
I was trained as a donor processor, phlebotomist, plasma processor and quality supervisor while I worked for the company. As a donor processor my duties included scheduling appointments for donors, screening the donors according to company policy, filing chats and answering phones. As a phlebotomist my work duties included setting up machines for donation, performing vena punctures and disconnects when the donor is finished. As a plasma processor my duties included processing the bottles when they come back to the lab, this entails obtaining samples as per donor chart and customer request, other duties include paying the donor and scanning samples into mail doc at the end of the day. As quality supervisor my duties included donor chart review, verification of samples for shipment, verifications of units for shipment, assisting with shipment, morning controls, log review for daily events, log reviews for daily and monthly cleaning employee monitoring to make sure all procedures were being performed correctly. This included observations, counseling of employees and write ups for job performance. I handled donors personal and confidential information on a daily basis regarding test results and counseling of donors for those results.
As a courier I was responsible for the pick up of lab samples from various veterinarians. Transporting those samples to specific drop off locations, or specific labs for processing and testing. Documenting time and number of samples for each pickup. Use of own vehicle for job. Two to three daily routes/runs done per day.
I was responsible for preparing individual and joint tax returns using the approved computer program and entering customer personal information into the computer system. I was also responsible for transmitting returns electronically to the IRS for acceptance and correcting any issues if it was rejected for any reason. I answered calls and scheduling appointments, filed returns, making the employee schedule, training employees, handling customer complaints and customer service issues, opening and locking up of building, printing refund checks, backing up the computer system several times daily, processing employee hours for payroll and other basic office work.
I was attending Pace for my Associates in Accounting degree. Due to an illness in my family I had to stop attending classes. I had enough credits though to graduate with a Diploma for Computer Application Specialist.
General course studies.
Completion of nurse aide training, but certification was never achieved. Basic nursing skills and terminology learned through the class. Also knowledge on how to take and read vital signs and medical abbreviations.
Attended Vo-Tech school through my high school for 3 years. Studied Health Occupations where I learned various health care medical terminology and abbreviations. Also learned various skills used in the medical field including taking and charting vital signs, transfers, communication and bed side manners and other medical skills and knowledge.
Professional and Friendly, Customer Satisfaction, Customer Service, Expense Control, Internal Auditing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Statement Billings, Tax Preparation, Weekly Payroll, Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, CRM Systems, Customer Needs Assessment, Data Entry, Spreadsheets, Telephone Skills, Time Management, Type 120 WPM, Typing, Writing, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Prioritization, Cash Handling, Team Player, Job Orientation
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