receptionist resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

  • Shorthand writing
  • Documentation and reporting
  • Customer and client relations
  • Correspondence distribution
  • Professional demeanor
  • Time management
  • Scheduling
  • Telephone skills
  • Business operations
  • Administrative support
  • Office management
  • Staff Management
  • Mail handling
Work History
12/2016 to Current
Receptionist Carlton Senior Living Clyde, CA,
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Provided clerical support to several company employees by copying, faxing and filing documents.
  • Balanced co-workers availability, customer schedules and maximum load levels when scheduling appointments.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered and quickly redirected up to [][30] calls per hour.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Greeted customers and visitors in-person and via telephone calls.
  • Dispersed incoming mail to distribute to correct recipients throughout 30-person office.
  • Corresponded with clients through email, telephone or postal mail.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept records in excel to maintain resident data by entering and updating information.
09/2007 to Current
Direct Support Staff Member Rockwell Care Services Pocatello, ID,
  • Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
  • Updated patient files with current information about vitals, behaviors and other data relevant to Prairie Community treatment planning.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Supervised daily activities and provided assistance when needed.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Developed rapport to create safe and trusting environment for care.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Maintained entire family's schedule and organized events.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
05/2013 to 08/2016
Program Coordinator Code.Org Seattle, WA,
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
  • Provided ongoing direction and leadership for program operations.
  • Oversaw administrative functions including appointment scheduling, payroll and financial reimbursement of expenditures.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Expected in 05/1991 to to
High School Diploma:
Fergus Falls High School - Fergus Falls, MN,

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Resume Overview

School Attended

  • Fergus Falls High School

Job Titles Held:

  • Receptionist
  • Direct Support Staff Member
  • Program Coordinator


  • High School Diploma

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