LiveCareer-Resume

receptionist customer service representative resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in office industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Positive, upbeat retail brings more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in english and Spanish.

Skills
  • Report generation
  • Credit card payment processing
  • Retail sales customer service
  • Senior leadership support
  • Store maintenance
  • Sales expertise
  • Call Center Operations
  • Microsoft Office expertise
  • Data evaluation
  • Adaptive team player
  • Technologically savvy
  • Product organization
  • Quality assurance controls
  • Inbound and Outbound Calling
  • High-energy attitude
  • Problem-solving abilities
  • Quality control
  • Courteous demeanor
  • In-store support
Experience
08/2021 to Current Receptionist/Customer Service Representative Chefs Warehouse | Austin, TX,
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Answered 100+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Scanned paperwork
  • Filed paperwork to keep as record for customers needs
10/2020 to 04/2021 Service Technician Ace Hardware | Woodbury, MN,
  • Setup and operated mechanical and manual servicing equipment.
  • Logged services performed in service ticket system accurately.
  • Engaged with customers to deliver outstanding customer services and secure repeat business.
  • Conducted reactive service appointments to diagnose and fix problems.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Filled out work orders, repair logs, and maintenance plans to document work completed.
  • Tested unit products for conformance with specifications to satisfy customers' work orders.
  • Answers high volume of calls regarding technical issues with the equipment
  • Answered questions/ concerns
08/2019 to 10/2020 Cashier Trainer Cargo Largo | Kansas City, MO,
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Helped customers find specific products, answered questions and offered product advice.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Welcomed customers, offering assistance to help find store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Scanned items and checked pricing on cash register for accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
09/2017 to 07/2019 Cashier Team Lead SUBWAY®Restaurants | City, STATE,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education and Training
Expected in High School Diploma | James Monroe High School, Haskell, North Hills, CA GPA:
GPA: 3.9

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Resume Overview

School Attended

  • James Monroe High School

Job Titles Held:

  • Receptionist/Customer Service Representative
  • Service Technician
  • Cashier Trainer
  • Cashier Team Lead

Degrees

  • High School Diploma

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